Top Customer Success Jobs

Manage complex global enterprise customers throughout onboarding, adoption, retention, and expansion. Build success plans, analyze usage and health metrics, conduct executive business reviews, identify churn and growth opportunities, and lead issue escalations. Coordinate Sales, Support, Product, Delivery, and Operations teams to improve customer outcomes, drive revenue growth, strengthen processes, and mentor other customer success managers.

Manage and coach three Mid-Market Customer Success Managers while leading a scalable, tech-touch digital Customer Success strategy. Build programs spanning onboarding, adoption, engagement, and risk mitigation; use customer and product data for segmentation; design AI-enabled workflows; establish operating rhythms and performance standards; measure customer health, retention, adoption, and team outcomes; and collaborate cross-functionally to improve customer experience.

Manage client onboarding and renewals as the primary client contact. Provide proactive, personalized support; educate clients on products, systems, and policies; resolve issues; maintain accurate account documentation; and coordinate with Sales, Client Experience, and Operations. Build relationships with plan administrators and brokers to support retention, ensure HIPAA compliance, and identify workflow improvements. The role is remote after two weeks of in-person training in Carrollton, Texas.

Manage a portfolio of 20–25 clients as their primary contact, overseeing marketing project lifecycles, campaign implementation, client communications, performance reporting, issue resolution, retention, and offboarding. Develop marketing strategies, review KPIs, provide data-driven recommendations, coordinate internal creative teams, manage client expectations, and resolve complaints while protecting client outcomes and company reputation.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage a portfolio of approximately 150 SMB SaaS accounts, onboarding customers, improving adoption, monitoring account health, supporting customers, identifying expansion opportunities, and leading renewals. The role uses customer usage data, scaled success programs, high-value content, and cross-functional product feedback to maximize customer value. It requires sales-domain expertise, experience with sales engagement platforms, strong communication, and comfort working in a fast-paced startup environment.

Supports the Customer Success team with client engagement, customer onboarding, account monitoring, feedback collection, churn reduction, and customer success materials. The intern will shadow onboarding activities, identify opportunities to deliver customer value, address concerns, and develop communication and relationship-management skills while learning Symphony’s products and customer-centric strategies.

Own customer success activities and outcomes by driving customer value, tracking internal and external milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing business metrics, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Manage enterprise customer relationships from onboarding through adoption, driving platform usage, account health, retention, and growth. Serve as a trusted advisor by understanding customer goals, conducting data-informed business reviews, recommending solutions, resolving issues proactively, and advocating for customers. Collaborate with internal teams, manage multiple client projects, identify process gaps, and develop technical and product expertise in a SaaS environment.

Serve as the primary technical expert for Cyera’s data security platform, driving customer onboarding, training, adoption, retention, renewals, and expansion. Build trusted relationships, deliver customized use cases, troubleshoot technical issues, monitor customer health, conduct business reviews, and develop joint success plans. Collaborate with development teams, influence product roadmaps, document best practices, mentor teammates, and lead executive meetings and technical workshops. Travel approximately 25–50% annually.

Own strategic enterprise customer relationships, driving retention, adoption, revenue growth, and satisfaction. Lead onboarding, account planning, executive reviews, expansion opportunities, risk recovery, and cross-functional initiatives. Analyze customer data, provide ecommerce and cross-border commerce guidance, maintain forecasts and account documentation in Salesforce, champion customer feedback, and mentor team members. The role requires strong commercial, analytical, technical, communication, and stakeholder-management skills in a remote enterprise customer success environment.

Manage strategically important customer accounts and help clients achieve outcomes using Velsera solutions. Build success plans, monitor customer health and KPIs, provide solution guidance, advocate for customers internally, manage escalations, support expansion opportunities, and oversee renewals. The role requires strong customer-facing communication, relationship management, cross-functional collaboration, and familiarity with clinical diagnostics or life sciences software. Genomics and clinical laboratory experience, especially Next Generation Sequencing, are preferred.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

The role involves supporting enterprise sellers through data synchronization, building enterprise-grade systems, collaborating across teams, and improving customer support tooling.

Own strategic partnerships with CPG customers, driving measurable outcomes, platform adoption, user expansion, and retention. Analyze usage data and business context to identify risks and opportunities, develop success plans, lead executive and operational relationships, and advocate for customers internally. Collaborate with product, sales, marketing, and support teams while contributing to repeatable playbooks, thought leadership, and customer best practices.

Own post-go-live relationships for mid-market and enterprise B2B SaaS customers. Drive adoption, configuration refinements, customer health, QBRs, renewals, retention, and expansion. Partner with Sales, Solutions Architecture, Implementation, Product, and Engineering while serving as a strategic advisor to revenue leaders. Build scalable Customer Success playbooks, health scoring, ROI models, and renewal processes as an early team member.

Own a portfolio of approximately 10 emerging-market healthcare client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, retention, revenue growth, escalations, reporting, process improvements, and cross-functional collaboration. Partner closely with the VP of Client Success on segment strategy, team development, account health, operational improvements, and standardized playbooks. The role is remote in the US and requires travel as needed.

Manage post-implementation customer relationships, driving retention, adoption, and account growth. Understand client objectives, assess account health and product usage, develop success plans, coordinate internal resources, and represent customer feedback. Conduct workflow evaluations, optimization training, stakeholder communications, and product solution recommendations. The role requires strong client relationship management, strategic planning, data analysis, presentations, and healthcare or SaaS experience.

Own approximately 10 emerging-market client accounts while managing and coaching 3–4 Client Success Managers. Drive renewals, revenue growth, retention, escalations, client satisfaction, reporting, and account health analysis. Partner with the VP of Client Success on segment strategy, team development, process improvement, automation, and cross-functional initiatives. Maintain CRM and reporting accuracy while fostering a high-performance, collaborative team.

Own enterprise customer relationships from contract signature through onboarding, adoption, retention, renewal support, expansion influence, and advocacy. Build the company’s first dedicated customer success function, including playbooks, engagement cadences, health monitoring, and value narratives. Analyze performance data proactively, identify risks and opportunities, demonstrate customer value, support champions, and collaborate with sales on commercial growth.

Build and lead InSite Health’s Customer Success function from the ground up. Design scalable processes, playbooks, KPIs, systems, team structures, onboarding, implementation, adoption, renewal, and expansion programs. Own executive customer relationships, customer health, retention, and cross-functional issue resolution. Recruit and develop the team while personally supporting implementations, launches, trainings, executive reviews, and complex institutional accounts. Frequent travel to school districts and government client sites is required.

Own an enterprise customer book of business, supporting onboarding, integrations, troubleshooting, support tickets, data reviews, and product feedback. Monitor account health and usage data to identify churn risks, drive retention and expansion, and improve customer engagement. Partner cross-functionally with Product, Engineering, Onboarding, Support, and Media Strategy to resolve technical issues, coordinate deliverables, and enhance customer success processes.

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Manage a strategic portfolio of enterprise healthcare customers representing approximately $2MM in ARR. Drive renewals, upsells, account planning, executive relationships, and Quarterly Business Reviews. Partner with engineering and go-to-market teams to influence the product roadmap and develop customer success content. The role requires strong presentation, relationship management, problem-solving, and cross-functional leadership skills in an in-person startup environment.

Build and operationalize Axuall’s Customer Success function while managing a portfolio of healthcare technology customers. Develop playbooks, engagement models, health scoring, QBR processes, and success metrics; drive platform adoption, satisfaction, and retention; lead customer reviews and risk mitigation; and collaborate with Account Management, Implementation, Product, Engineering, and Support to improve customer outcomes and support renewals and expansion.