Top Customer Success Jobs

Lead, hire, train, and coach Customer Success Managers to drive adoption, retention, and customer value. Develop enablement strategy, monitor program efficacy, upskill CSMs, manage team performance, and support cross-functional initiatives.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

As a Renewals Manager, you will drive revenue retention by managing customer relationships, negotiating contracts, and implementing engagement solutions in a fast-growing SaaS environment.

Manage a portfolio of customers across the Mid West and West Coast to drive adoption and ROI of DexoryView. Lead onboarding, deliver trainings and workshops, create success plans with KPIs, monitor account health, own renewals and upsells, and feed customer insights to Product, Sales, and Engineering. Frequent travel to client sites and cross-functional collaboration required.

Own strategic customer relationships to ensure successful onboarding, campaign delivery, and retention. Act as product expert and trusted advisor, use data to optimize campaigns, collaborate cross-functionally, and build scalable CS processes to drive expansion and reduce churn.

Own post-sale customer relationships and keep the sales pipeline moving. Track leads and trials, draft outreach, maintain HubSpot, shepherd agreements to signature, onboard customers, answer questions, and relay customer feedback to product and engineering. Support BD with scheduling, notes, and prep to close deals.

Serve as primary post-sale owner for a portfolio of Federal Civilian customers, driving onboarding, adoption, retention, renewals, and value realization. Build executive relationships, monitor customer health and usage metrics, coordinate with Product/Support/Delivery/Sales, advocate customer needs, maintain account plans and CRM records, and identify expansion opportunities to support mission outcomes.

Manage a large portfolio of scaled mid-market SaaS clients to drive product adoption, retention, and expansion. Monitor account health and usage trends, lead renewal conversations, handle escalations, and deliver programmatic enablement. Act as voice of the customer internally, apply AI and data-driven insights, and influence product and process improvements to maximize customer value.

Serve as primary client contact handling high-volume inbound calls, emails, texts, and occasional chat. Drive document collection and case progress, review submissions for completeness, maintain accurate CRM records, track and resolve tickets, and escalate issues to leadership. Deliver empathetic, compliant service focused on first-call resolution and strong customer satisfaction.

The Client Success Manager will manage US clients' email marketing campaigns, develop strategies, monitor performance, and improve workflows with tech tools.

The Founding CSM will lead post-sale experiences, manage customer onboarding, retention, and expansion while creating playbooks to enhance customer success at Endless Commerce.

The role focuses on managing customer success post-implementation, ensuring adoption of the platform, facilitating engagement, and identifying expansion opportunities while collaborating with cross-functional teams.

The Customer Success Manager will engage with Nevis' users, gather feedback, enhance product use, and collaborate with teams to improve services and tools.

As a Customer Success Manager at Nevis, you'll enhance client relations, drive product engagement, collect feedback for product development, and support Registered Investment Advisors in using Nevis's AI platform effectively.

Manage client onboarding, training, and ongoing success; assist with initial Shopify integrations; coordinate with Support, Warehouse, and Sales; handle chat/ticket/email support; manage customer projects via portal; support escalations and maintain SQF food safety continuity.

Manage day-to-day low-to-medium revenue client accounts, onboard and train customers, provide world-class support via chat/tickets/email, coordinate with Support/Warehouse/Sales, optimize customer use of the Shipfusion portal, and manage projects through the company portal.

The Client Success Partner manages client relationships, ensures successful use of Gartner services, and drives client satisfaction and retention through effective engagement and communication.

The Client Success Associate ensures that clients receive value from Gartner's services by understanding their business challenges and facilitating their engagement with relevant resources. Responsibilities include onboarding clients, demonstrating products, and collaborating with sales teams to maximize client satisfaction.

As a Senior Customer Success Manager, you will manage customer relationships, drive onboarding, product adoption, and ensure customer satisfaction and retention through strategic planning and execution.

The Customer Success Specialist will manage customer accounts, drive satisfaction, ensure product adoption, and handle inquiries while maintaining accurate records and supporting renewals.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

The Senior Customer Success Manager will lead customer onboarding and advocate for customer needs, ensuring successful engagement and adoption of the product.

The Customer Success Manager will onboard and support customers using AI creative tools, ensuring successful integration and adoption of Krea's products.

As a Customer Success Engineer, you will provide technical support, troubleshoot issues, collaborate with teams, and create resources to enhance customer experiences.

Support customer operations, aftermarket services, and cross-functional teams by managing service/repair requests, spare parts fulfillment, and order processing. Develop and analyze operational reports and KPIs, maintain CRM/ERP data integrity, support inventory forecasting, and drive process improvements. Coordinate with Finance, Revenue/Sales Ops, Supply Chain, and subsidiaries to enhance customer experience and operational efficiency.