Top Customer Success Jobs

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and identify upsell/cross-sell opportunities. Build executive relationships, develop success plans, run data-driven reviews, monitor health metrics, advocate customer needs internally, and foster customer advocates for case studies and references.

Manage a portfolio of higher-education customers to drive adoption, secure renewals, and expand usage. Build executive relationships, create success plans, run data-driven reviews, surface product feedback, and collaborate with Sales, Product, and Marketing to reduce risk and grow revenue.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and grow revenue through upsells and cross-sells. Build executive relationships, develop success plans, lead data-driven reviews, monitor customer health, and represent customer feedback to Product, Marketing, and Sales. Champion customer advocacy and collaborate across teams to ensure measurable outcomes.

Own a scaled portfolio of self-service accounts, triage and resolve support requests via Intercom, perform technical troubleshooting, build knowledge-base content, monitor customer health, and drive renewals and expansions in partnership with Account Managers. Use AI-assisted tools for ticket summaries, escalate to Product/Engineering when needed, and measure success by customer self-sufficiency and NRR/GRR outcomes.

Manage a large portfolio of lower-tier customers in the DFW area, serving as primary contact to resolve issues, run virtual check-ins, drive product adoption, identify low-touch upsell opportunities, monitor customer health metrics, and update retention data to prevent churn and grow accounts.

Manage and grow client relationships by onboarding clients, demonstrating Gartner services value, facilitating client calls, recommending action plans, collaborating internally, and monitoring engagement and performance metrics to drive satisfaction, retention, and growth.

Own customer lifecycle for healthcare customers: manage pilots, lead implementations and onboarding, drive adoption and retention, identify upsell/expansion opportunities, run QBRs, support renewals and contracting, and act as the customer advocate internally to ensure ROI and long-term account growth.

Manage and grow client relationships across functions, onboarding and engaging clients to maximize value from Gartner subscriptions. Facilitate client calls, surface priorities, recommend action plans, collaborate internally to resolve issues, and monitor engagement and retention metrics to drive satisfaction and growth.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.

Manage onboarding and ongoing relationships for high-value customers to drive retention and growth. Deliver demos and presentations, provide strategic advice, translate data into insights, represent customer feedback to product and marketing, identify upsell opportunities, and use AI tools for customer insights.

As a Customer Success Account Coordinator, you will manage transactional clients, providing operational support, ensuring timely pickups and deliveries, resolving issues, and maintaining account profiles.

Build and maintain partnerships with retail and homebuilding facilities to drive market and product strategy, sales growth, inventory management, partner training (technology and social media), process improvements, customer experience, and order accuracy. Conduct market analysis, prospect for growth, coach partners to increase NPS and referrals, and provide hands-on training and support across assigned territories.

Own a book of mid-market and enterprise paid-social accounts, drive onboarding, adoption, renewals, and expansion. Translate performance goals into creative and platform strategies, run creative testing programs, monitor account health, feed product insights, build CS playbooks, and partner with sales and studio teams.

Support pre-sales, assist demos and technical documentation; manage API-based implementations and onboarding; coordinate with Product and Tech; act as primary post-implementation client contact delivering training, monitoring usage, identifying issues, and driving retention and expansion.

Act as primary customer contact to ensure successful onboarding, adoption, and ongoing health of AutoStore systems. Monitor performance, analyze data to recommend optimizations, run strategic reviews, support technical troubleshooting, drive upsell opportunities, maintain high NPS, and advocate customer needs internally.

Own growth for a high-volume SMB portfolio by using data, product usage insights, and AI tools to prioritize outreach, increase adoption, and identify qualified expansion opportunities. Execute scalable engagement strategies, maintain accurate account data, collaborate cross-functionally, and continuously refine playbooks and digital success programs.

Lead and scale a global Customer Success organization across AMER, EMEA, and APAC to drive adoption, retention, expansion, NPS, and renewals for complex banking, payments, and enterprise accounts. Build playbooks, run data-driven operations (GDR, NDR, health scores), leverage AI and automation, partner with Sales/Product, and own lifecycle from onboarding to renewal.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

Lead Client Success, Account Management, and Client Solutions to retain and grow revenue, define and own department KPIs, recruit and develop leaders, align cross-functional strategy, and drive client relationships and expansion.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage the full customer lifecycle—onboarding, training, adoption, health monitoring, renewals, and expansion. Lead hands-on implementations tailored to customers’ financial workflows, monitor account health to prevent churn, build cross-functional relationships, use AI tools to prepare interactions and surface risk, maintain a structured task pipeline, and help scale CS playbooks, tooling, and processes.

Serve as primary post-sales contact for AMER customers, driving adoption, retention, and expansion through training, health monitoring, pilot support, and pre-sales assets. Collaborate with sales, product, and marketing to align solutions to customer needs and reduce churn.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

The Client Success Partner - MidMarket will support Mid-Market clients by onboarding products, managing integrations, ensuring client satisfaction, driving engagement, and identifying upsell opportunities. The role requires strong communication, organization, and problem-solving skills within a hybrid work environment.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth.