Top Customer Success Jobs

Manages mid-market customer relationships from onboarding through renewals and expansion. Acts as a strategic advisor, drives adoption and measurable value, leads business reviews, owns renewal negotiations, tracks customer health and retention metrics, identifies expansion opportunities, manages escalations, and represents customer feedback internally. Collaborates with Sales, Legal, Finance, Product, and Support while developing customer advocacy materials and improving Customer Success processes.

Supports clients throughout their subscription by resolving issues, answering helpdesk and live chat queries, driving product engagement, monitoring usage, supporting retention goals, and coordinating with account, product, and technology teams. The role maintains CRM records, gathers customer feedback, schedules meetings, demonstrates product value, and develops outreach strategies to improve client experience and return on investment.

Manage assigned Convene client accounts, build long-term customer relationships, understand client needs, provide product best-practice guidance, identify upselling and referral opportunities, participate in recurring business meetings, and maintain accurate CRM records of client interactions and opportunities.

As a Customer Success Engineer, you will develop custom extensions and workflows using AtomEngine, ensuring customer success with hands-on coding and integration efforts, while providing technical insights and support.

As a Customer Success Manager at Attio, you will design and manage retention programs, guide user adoption, and improve customer health while leading strategic initiatives for top accounts.

Lead strategic post-sales engagement for a portfolio of Enterprise accounts, maximizing retention, revenue realization, and advocacy. Advise on complex technical deployments, drive account strategy and forecast accuracy, influence product roadmap, mentor teammates, and coordinate cross-functional resources to deliver measurable business outcomes from MongoDB deployments.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own customer relationships across Silo’s ERP and agricultural labor platforms, driving adoption, renewals, pricing, upsells, and business reviews. Resolve 30–40% of customer issues through root-cause diagnosis, workarounds, and appropriate escalation. Partner with Implementation, Product, and Engineering, maintain internal processes, adapt training materials, and communicate technical issues clearly to nontechnical users. Responsibilities and account complexity vary from entry-level CSM I through Senior CSM.

The Client Success Manager oversees customer account management, ensuring onboarding, training, and communication, while identifying revenue opportunities to minimize churn.

Manage day-to-day services and technical support for assigned HCM accounts, acting as primary client contact. Troubleshoot system issues, deliver timely resolutions, lead client meetings, maintain data integrity, recommend process improvements, and collaborate with internal teams to ensure client success and satisfaction.

Supports business customers through email, phone, chat, Slack, and in-app channels; diagnoses complex issues, coordinates escalations with engineering and product teams, documents solutions, manages product feedback, communicates updates, and helps improve customer satisfaction. The role requires strong communication, critical thinking, cross-functional collaboration, product expertise, and flexibility to work evenings and weekends.

Own Instrumentl’s scaled customer success motion for high-volume, lower-ACV customers. Lead and develop approximately six Scaled Customer Success Managers, design scalable customer journeys, and establish segmentation, health scoring, playbooks, automation, and reporting. Drive activation, adoption, retention, and expansion through data-driven engagement. Partner with the high-touch CS team, handle escalations, improve workflows, and build the scaled function in a fast-moving SaaS startup.

The Senior Client Success Executive role focuses on ensuring client satisfaction and success, maintaining relationships, and driving client engagement strategies.

Owns the post-sale lifecycle for enterprise accounts, driving adoption, value realization, retention, and renewals. Builds success plans, manages stakeholder relationships, analyzes customer and commercial data, leads value reviews and renewal discussions, identifies risks and expansion opportunities, and coordinates cross-functional teams. Maintains accurate account and forecast data while advocating for customers and improving playbooks, processes, and platform adoption.

Manage a portfolio of SaaS customers by developing success strategies, increasing product adoption, monitoring customer health, reducing churn, and identifying expansion opportunities. Build relationships with client stakeholders and executive sponsors, lead value conversations and rollout plans, collaborate cross-functionally, represent customer needs, and support product improvements. The role is based in Atlanta or Alpharetta, Georgia, with 20% travel.

Manage strategic enterprise healthcare accounts as a trusted advisor and primary client contact. Drive onboarding, implementation, activation, engagement, adoption, retention, and growth while coordinating internal and external stakeholders. Support business reviews, account dashboards, invoicing, documentation, client approvals, issue resolution, and transitions to Customer Care. Maintain client satisfaction and ensure program objectives are achieved in a regulated digital health environment.

Own end-to-end success for a portfolio of enterprise self-storage clients: manage complex onboarding and implementations, configure the platform, drive adoption and ROI via QBRs and reporting, advocate customer feedback into product, prevent churn, and collaborate cross-functionally. Focus on NOI, data-driven outcomes, and using AI to scale client work.

Manage strategic enterprise customer relationships, driving adoption, retention, value realization, and expansion across PathFactory and Kaltura solutions. Develop customized account strategies, lead executive check-ins, monitor account health and usage, identify growth opportunities, and collaborate with Account Executives and cross-functional teams. Advise marketing and IT stakeholders, manage complex multinational accounts, forecast pipeline, and ensure customers achieve business outcomes.

Manage a ~20-account enterprise portfolio to maximize retention, renewals, adoption, and expansion. Influence executives, resolve escalations, drive product improvements with Product and Sales, lead regional customer events, and mentor junior CSMs to scale digital transformation across public-sector customers.

Own the post-sale lifecycle for approximately 60 mid-market OnitX customers. Serve as a trusted advisor, guide customers toward legal operations outcomes, monitor account health, mitigate churn risks, conduct business reviews, support renewals, identify expansion opportunities, and collaborate with Product, Implementation, Support, Marketing, and Account Management. Share customer feedback and best practices to improve customer success operations.

Own a portfolio of 50–75 higher-value healthcare customer accounts, driving retention, adoption, engagement, renewals, and account growth. Lead customer check-ins, business reviews, training, issue resolution, and account planning. Analyze usage and feedback to identify risks and expansion opportunities, coordinate action plans, and partner with sales, support, implementation, product, and leadership teams.

Own a portfolio of complex, high-value customer accounts totaling approximately $2M ARR. Develop success plans, lead customer meetings and QBRs, drive adoption and measurable outcomes, mitigate churn, and identify expansion opportunities. Serve as a trusted advisor to executive and operational stakeholders while collaborating with Sales, Product, Support, and Implementation. Capture customer feedback, influence internal priorities, and travel to industry events 5–10 times annually.

Manage and expand B2B client relationships while partnering with Account Executives, vendors, finance, and internal teams. Responsibilities include supporting contracts and renewals, monitoring service quality and satisfaction, resolving account and payment issues, coordinating vendor information, maintaining customer records, and assisting with administrative projects. The role requires strong communication, organization, problem-solving, and customer service skills, with in-office work in Jersey City three days per week.

Supports customer adoption, utilization, satisfaction, and long-term success. Creates customer-facing training materials, develops success plans, tracks follow-up actions, gathers implementation requirements, assists with estimates and Statements of Work, and coordinates with Customer Success Managers, Solutions Architects, and stakeholders to improve customer experience and implementation quality.

Leads Drips’ Client Success function by managing executive client relationships, driving retention and revenue expansion, influencing product strategy, developing scalable playbooks and dashboards, overseeing escalations, leading business reviews, and hiring and mentoring Senior Client Success Managers.