Top Remote Senior Level Customer Success Jobs in Wilmington, NC

The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.

As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.

The Senior Client Success Specialist at CDW is responsible for advocating for clients to ensure they achieve strategic business outcomes and derive maximum value from managed cloud services. This role involves building strong relationships, driving client satisfaction, managing client portfolios, analyzing data for ROI, and collaborating with internal teams to address client needs.

The Director of Customer Support Systems leads strategic initiatives for optimizing customer support and partnership systems. This role requires collaboration with various teams to ensure seamless integration and alignment with business goals, mentorship of staff, vendor management, and the establishment of performance metrics for success measurement.

Lead a team of Customer Success Managers, focusing on building relationships and optimizing operations to enhance customer experiences and retention. Use analytics to identify improvement opportunities and mentor team members for their career development while collaborating with cross-functional teams.

The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.

As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.