Over 20 million American seniors rely on independent Medicare brokers to navigate the healthcare system. These brokers provide support during critical life transitions — but have long lacked world-class insurance technology and services to support their own growth.
Spark was founded in 2020 to close this gap. We are a technology company innovating how the best brokers acquire, enroll, and serve their clients. With our industry-leading CRM, AI workflows, and client services, brokers can finally build the business of their dreams — and help more Americans find quality healthcare. With over 8,000 brokers serving 225,000 beneficiaries, Spark is the fastest-growing Medicare brokerage in the country.
We’re now looking for new builders and operators to accelerate our impact. Our talent-dense team combines experience from top technology and healthcare companies like Square, Ramp, Yext, Oscar, Cedar, and Galileo. Backed by top-tier investors, including Primary Ventures and Viewpoint Ventures, we’re united by a mission to build technology that solves societal needs.
Well-being is a big part of our work — and it applies to our employees too. We offer generous benefits like flexible work locations, sabbaticals for tenured employees, annual company retreats, and monthly socials to keep our team connected and performing at their best. We’re proud that last year, we were named one of Inc. Magazine’s Best Workplaces of 2025.
Join us if you’re excited to redefine an industry and shape what the next era of insurance should look like.
Spark is hiring an Agency Contracting Specialist to guide new agencies through every step of the contracting process. This role is perfect for someone who thrives on organization, collaboration, and client success. You’ll work with high-priority agencies, ensure every deliverable is completed on time, and bring precision and efficiency to a critical stage of our onboarding journey. If you love optimizing processes, obsess over details, and take pride in delivering an exceptional partner experience — we want to meet you.
Key Responsibilities- Create a world-class first impression: Deliver a seamless, memorable onboarding experience that sets every new customer up for success from day one.
- Be the guide our customers trust: Lead clients through each phase of the onboarding journey—managing milestones, timelines, and deliverables with precision and care.
- Empower customers with knowledge: Teach clients how to make the most of Spark’s tools and systems so they can hit the ground running and see value fast.
- Become an expert: Learn both Spark and the industry processes so you can advise customers on best practices.
- Drive clarity and collaboration: Maintain organized, up-to-date records in our CRM to keep all internal teams aligned and informed.
- Be the connector: Act as the go-to partner for customers, coordinating across departments to answer questions, resolve issues, and make the experience effortless.
- Partner for impact: Collaborate closely with Account Management, Operations, and Product teams to enhance processes and elevate the overall customer journey.
- Champion continuous improvement: Spot opportunities to simplify workflows, remove friction, and level up how we bring customers onboard.
- 5+ years of experience in a customer success, project management, account management, or onboarding/implementation role
- Strong attention to detail and documentation accuracy
- Strong written and verbal communication skills, including clear email and Zoom communication
- Skilled at translating complex processes into simple, actionable next steps
- Relationship management experience, with a focus on guiding and educating partners or clients
- Curiosity & excitement to learn
- Experience using CRMs or workflow management tools to track progress and handoffs
- [Nice to have] Experience in a start-up environment where you’re required to adjust on the fly
- [Nice to have] Experience working with medicare contracting
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
Top Skills
What We Do
Spark partners with local independent agents to deliver clients a concierge experience for addressing all their retirement needs. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Why Work With Us
In just five years, we’ve partnered with over 8,000 brokers and enrolled over 225,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we’ve maintained an NPS of 91, a client retention rate of 93%, and we’ve helped brokers grow on average >100%.
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Spark Advisors Offices
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Employees work remotely.
