At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
SLED Account Manager
Skillsoft is seeking a detail-oriented and self-driven Account Manager to support our SLED customers (state & local government and education). In this role, you will partner with our Shared Customer Success Team to organize the book of business, keep opportunities and renewals on track, and handle a subset of smaller deals. This is a learning-focused role—perfect for someone with solid organizational skills and a solid understanding of the sales cycle who’s hungry to grow into an Account Executive role.
Responsibilities:
- Own the “operating system” of the territory
- Responsible for renewal and upselling of account, as well as process KPIs
- Maintain clean, accurate Salesforce records (accounts, contacts, activities, opportunities, quotes).
- Build and refresh reports & dashboards; track pipeline hygiene, next steps, and close dates.
- Coordinate calendars, customer touch cadences, and follow-ups across multiple stakeholders.
- Advance deals & renewals
- Prepare proposals, order forms, and statements of work from approved templates.
- Execute-discovery calls, demos, and evaluations with prospects and clients; capture notes and next steps.
- Manage a subset of smaller transactions/renewals end-to-end with oversight.
- Customer coordination
- Schedule meetings, circulate agendas/recaps, log action items, and drive to closure.
- Route customer questions to the right SMEs (solutions consultants, CS, support, legal, procurement).
- Data & process
- Track key dates (renewals, budget cycles, RFPs/RFQs, board approvals) and maintain an account plan library.
- Follow established sales processes; offer constructive feedback to improve efficiency and customer experience.
- Learn & grow
- Build a working knowledge of the SLED buying process (procurement, contracts, cooperative agreements).
- Develop fluency in Skillsoft’s portfolio (Percipio LXP, Leadership & Business, Tech & Dev, Coaching).
- Participate in enablement—product, competition, objection handling, and value messaging.
Skills & Experience Required:
- 5+ years of successful B2B Sales experience with a Bachelor’s degree or equivalent combination of experience and education.
- Possess strong Microsoft Office and Salesforce experience
- Microsoft Office proficiency:
- Excel: sorting/filtering, VLOOKUP/XLOOKUP, basic pivot tables; clean list management.
- PowerPoint: building clear, on-brand customer decks.
- Word/Outlook/Teams: polished docs, dependable scheduling & communication.
- Salesforce: Comfortable navigating accounts/opportunities, creating tasks/events, running basic reports, maintaining pipeline hygiene; willingness to learn more (dashboards, CPQ/quoting).
- Sales process literacy: Solid understanding of discovery → evaluation → proposal → negotiation → close → renew, with the curiosity to deepen it.
- Organization first: Exceptional task management, attention to detail, and follow-through across multiple threads
- Drive to develop: Tenacious interest in learning, asking great questions, and seeking feedback.
- People skills: Clear written/verbal communication; professional, customer-first mindset.
Preferred Experience:
- Exposure to public-sector or higher-ed customers; RFP/RFQ coordination; experience with sales engagement tools, or e-signature (e.g., DocuSign).
What Success looks like
- CRM excellence: 100% of assigned accounts/opportunities up to date with next steps and close dates.
- On-time renewals: No surprise expirations; proactive timelines and clean paperwork.
- Process adherence: Follows and improves team playbooks; hits checklist milestones reliably.
- Impact on revenue: Measurable assist on AE pipeline and autonomous close of smaller deals.
Target base salary range for this job requisition is anticipated to be approximately $55,000 - $65,000 annualized with average on target earnings including commissions of approximately $110,000 - $130,000 annually.
We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off
The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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What We Do
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com.
Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning.
Why Work With Us
We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.
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