Top Remote Senior Level Customer Success Jobs in Wilmington, NC

The Account Director at CommerceIQ will lead strategic initiatives to drive customer satisfaction and retention, manage complex relationships, and negotiate contracts. The role involves problem-solving to meet customer needs and leading cross-functional teams to deliver results. The director will also analyze customer metrics to improve engagement and serve as a thought leader in the CPG and e-commerce sectors.

The Senior Manager, Client Partner will develop account plans to address client needs, act as the primary advocate for clients, provide feedback to team members, and utilize knowledge of clients' business and industry trends to offer strategic guidance. This role involves leveraging multiple digital channels to create impactful solutions and drive client success.

The VP of Customer Success will lead teams, develop and implement business strategies focused on customer satisfaction and revenue growth, and build relationships with clients in various segments. Responsibilities include overseeing customer success teams, engaging internal partners for effective material delivery, and facilitating cross-organizational collaboration to ensure customer success and operational delivery.

As a Lead Technical Success Partner, you will collaborate directly with Enterprise clients, enhancing their technical and business solutions, and provide expert insights to drive product adoption on the Unqork platform. You will work cross-functionally with internal teams and ensure client objectives are met while communicating effectively with executive stakeholders.

The Senior Deployment Specialist at Agility Robotics will oversee the deployment strategy, provide technical support, conduct repairs, troubleshoot robots, and assist in cross-functional training and quality improvement metrics. This role involves extensive travel and supports both onsite and remote operations to enhance service delivery for advanced robotic systems.

As a Customer Success Manager at Affinity, you'll advocate for Mid-Market customers through renewals and upselling. You'll interface cross-functionally with sales, product, and engineering to ensure a high level of client satisfaction and product adoption. Your strategic input will help shape the customer experience and deliver outstanding results.

As a SaaS Client Experience Manager, you'll ensure client satisfaction by overseeing service delivery, addressing concerns, coordinating with account managers, and implementing new products. You'll also conduct client audits, manage escalated issues, and drive process improvements to enhance overall client relationships and outcomes.