Technical Support Specialist

Description

About Us:

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of custom specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about; building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture empowerment and commitment to innovation in the specialty insurance space.

If you're an ambitious professional looking to evolve your career, we'd love to talk. Ready to join a community of experts redefining the specialty insurance space?

Why Odds On Promotions?

Odds On Promotions, an entity of DOXA, is seeking a client-facing System Support Technician (SST) to configure, test, and deploy promotional hardware and software. This role supports clients through setup, troubleshooting, and post-deployment adjustments, while also working with internal teams to identify issues, test new features, and create user-friendly documentation and demo videos. Additional duties include maintaining deployment tools, assisting with hardware handling, and providing basic IT support. Strong attention to detail, communication skills, and a customer-focused mindset are essential.

Benefits:

DOXA Insurance Holdings offers employees an excellent work environment with opportunities for growth. We offer flexible work schedules and casual work attire & environment. Our compensation package includes vacation and sick compensation, health, dental, vision, life, and long-term disability insurance, and a matching 401(k) plan. This position will be in office.

Responsibilities

• Configure, test, and deploy promotional hardware and software packages
• Deliver technical assistance for promotional systems and troubleshoot issues
• Partner with sales, marketing, operations, and development to enhance products, software functionality, and customer support processes
• Set up and manage deployment tools such as Microsoft Deployment Tool (MDT) and Kiosk Management Deployment Tool
• Document support tickets and resolutions for internal tracking
• Create white papers, guides, and documentation for both internal and external users
• Produce demo videos for products and games
• Assist with equipment logistics and basic internal IT tasks
• Participate in an on-call rotation, including evening and weekend coverage

Requirements

• Solid understanding of core networking principles such as DNS, TCP/IP, certificate-based security, PowerShell automation, and installing or configuring SQL Server environments.
• Experience working with IIS, including managing web applications and adjusting application pool settings.
• Comfortable using a variety of remote support tools, including LogMeIn, Dameware, RDP, and VPN technologies.
• Exceptional customer support abilities, with clear, patient communication tailored to users with different levels of technical experience.
• Competent with standard office software and common desktop applications.
• Strong background in hardware troubleshooting, diagnostics, and component repair.
• Prior experience in advanced support positions—such as Tier 3 Help Desk, Endpoint Support, Desktop Engineering, or Systems Support—is a plus.