Top Tech Support Jobs

Provide customer and technical support for NOAA VMS vTrack users, including call assistance, training, account and access management, ticket resolution, vendor coordination, malware remediation, software deployments, compliance verification, and incident reporting. The role supports federal fisheries enforcement users and requires maintaining secure access records and program knowledge.

Supports construction inspectors by handling project paperwork, assisting with inspections, conducting field observations, reporting findings, coordinating with contractors and project personnel, and following up on documentation. May also perform underground storm-drain inspections, investigate illicit connections, process permit applications, enter data, and provide customer service. Construction knowledge requirements increase from Level 1 through Level 3.

Provides Tier 2 technical support by troubleshooting complex software, configuration, and integration issues; managing escalated customer cases through resolution; documenting cases and bugs; collaborating with Engineering and Development; and prioritizing a high-volume queue. Requires strong customer communication, technical troubleshooting, and case-management skills, with experience using Salesforce and familiarity with Jira, APIs, SQL, relational databases, and cloud technologies.

Provides help desk and technical support for Microsoft 365 and SharePoint Online users. Monitors platform health, troubleshoots user and service issues, documents incidents and resolutions, handles access and basic configuration tasks, escalates complex problems, and communicates status to technical and non-technical stakeholders. Requires support for federal government programs and eligibility for IRS staff-like access and Moderate Risk background screening.

Provides technical support to employees through phone, email, chat, remote desktop, and in-person channels. Troubleshoots hardware, software, network, account-access, and connectivity issues; configures computers, mobile devices, applications, and peripherals; manages user accounts and access; supports onboarding, training, audio/visual technology, and technology maintenance. Documents resolutions, escalates complex issues, follows security procedures, and recommends improvements to technology reliability and user experience.

Creates and maintains professional print and digital publications, promotional materials, web content, screen displays, calendars, and social media for the Music and Theatre Arts department. Serves as department webmaster using Drupal and related software, supports student-worker hiring and supervision, provides concert support, and maintains departmental records and systems. The role requires advanced Adobe Creative Suite skills, strong organization, independent decision-making, collaboration, and the ability to meet tight deadlines.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Provides desktop and mobile device support for in-house, contract, and remote employees. Responsibilities include troubleshooting hardware and software, preparing workstations for new hires, resolving IT tickets, supporting users remotely and onsite, documenting procedures, testing technology, and assisting with projects, training, and office relocations. The role requires 1–2 years of IT or technical support experience and familiarity with Active Directory, workstation imaging, and Microsoft System Center.

Provides Tier 2 technical support for configuration, integration, environment, database, API, and data issues. Investigates and resolves client tickets, troubleshoots SQL and API problems, supports go-lives and upgrades, escalates code defects to Engineering, maintains SLA-driven queues in Salesforce Service Cloud, mentors Tier 1 staff, identifies recurring issues, and contributes to support tooling and documentation improvements.

Provides customer support for Novarad healthcare software and hardware, troubleshooting application, workstation, server, network, and user issues. Maintains and upgrades client systems, documents requests in CRM software, communicates software deficiencies to development teams, contributes to the technical knowledge base, and maintains technical data reports. The role requires onsite work in the Greater Provo/Salt Lake City area, occasional on-call shifts, and possible weekend, early morning, or nighttime hours.

Investigate, triage, and resolve technical customer issues involving payment APIs, banking networks, ledgers, reconciliation, fiat and stablecoin settlement, and onboarding. Participate in incident response, collaborate with Engineering and Product on root-cause analysis, improve support processes, analyze trends, and use AI tools to accelerate investigations and develop repeatable workflows. The role requires production troubleshooting, strong written communication, and familiarity with APIs, integration protocols, payments, SQL, observability, and support tools.

Provides technical product and equipment support for refractory and metallurgical wire solutions across steel and industrial customers. Responsibilities include product and equipment trials, troubleshooting, customer training, technical presentations, field service, sales support, reporting, and liaison work among customers, sales, service, engineering, R&D, and laser technology teams. The role requires travel throughout North America, industrial-site work, familiarity with refractory applications and steelmaking processes, and participation in Lean and operational excellence initiatives.

Provides Tier 1 service desk support for deployable tactical communications systems. Troubleshoots SATCOM terminals, radios, networking, servers, encryption, voice, video, and connectivity; manages incidents, tickets, RMAs, spare parts, access requests, system scans, and configuration changes. Maintains operational connectivity visibility and coordinates users, warehouses, gateways, and cybersecurity compliance activities across NIPRNet, SIPRNet, and commercial networks.

Provides technical support to attorneys and business staff in a 24/7/365 helpdesk call center. Resolves complex issues, documents interactions, manages tickets, follows helpdesk procedures, meets service and quality metrics, escalates security concerns, and delivers clear customer service. The role requires Microsoft Office proficiency, analytical problem-solving, multitasking, and familiarity with AI tools and information security protocols. It is based in a hybrid Phoenix office with a fixed Sunday, Monday, Wednesday, and Thursday schedule.

Supervise a Tier 1 IT support and Service Desk team, managing queues, SLAs, ticket workflows, documentation, incident escalation, staffing, training, and performance. Monitor service metrics and dashboards to improve CSAT, MTTR, first-contact resolution, and backlog health. Coordinate outage communications, governance, audit compliance, and support readiness for new initiatives. Recruit, schedule, coach, and evaluate student employees while providing technical troubleshooting and user training across Windows, Linux, applications, and standard hardware.

Provide advanced technical support for enterprise managed file transfer software, troubleshooting applications, operating systems, databases, networks, certificates, and cloud or container environments. Own customer cases from intake through resolution, lead customer communications, coordinate with sales and R&D, document activities in CRM, support product releases, manage service-level commitments, participate in after-hours on-call rotations, and provide proactive account support.

Provides first-line technical support for EBSCO software and solutions through phone and email. Diagnoses issues, identifies root causes, troubleshoots product problems, explains features and configurations, supports upgrades, researches solutions, and communicates action plans. Collaborates with internal teams to prioritize and resolve customer issues while maintaining strong customer satisfaction.

Leads technical support for Wave Relay products, providing customer assistance through phone, email, and ticketing systems. Troubleshoots networking, hardware, software, and configuration issues; manages escalations and ticket queues; tests products and software builds; and develops documentation and knowledgebase content. The role also identifies recurring issues, improves support workflows, and partners with Engineering, IT, Operations, and Product Management to strengthen customer outcomes and support scalability.

As a Senior Cloud Support Engineer, you'll provide high-level support for GPU workloads, mentor team members, resolve complex technical issues, and enhance customer satisfaction through technical expertise and problem-solving.

The Technical Customer Support Representative assists eCommerce merchants by providing technical support via phone, email, and chat, troubleshooting issues, and enhancing customer satisfaction through effective problem-solving and communication.

Provides technical support for computer systems, software, and hardware. Responsibilities include account management, responding to user queries, installing and repairing equipment and software, running diagnostics, monitoring system performance, resolving issues, and preparing reports. Requires a high school diploma or GED, with an information systems degree preferred, plus foundational knowledge of Active Directory, networking, TCP/IP, Windows systems, Microsoft Office, and hardware/software troubleshooting.

Maintains and operates networked air and ground simulation systems supporting military training exercises. Responsibilities include operational checks, preventative maintenance, Tier 1–3 troubleshooting, hardware installation, software deployment, configuration management, technical documentation, deficiency tracking, and simulator and network development. The role collaborates with DoD personnel, supports live, virtual, and constructive environments, and participates on an Agile Scrum team. Travel is required up to 20%.

Provides Tier 2 operations and maintenance support for desktops, thin clients, servers, telephones, cabling, and related IT infrastructure. Installs, upgrades, repairs, re-images, and troubleshoots hardware and software; performs system checks, incident resolution, change requests, asset management, and documentation. Communicates technical issues and resolutions to customers, leadership, service providers, and stakeholders while supporting ITIL processes and special projects.

Provide advanced technical support for WordPress hosting customers through live chat and email. Troubleshoot WordPress performance, caching, slow queries, security issues, and platform problems using tools such as Grafana. Investigate threats, analyze logs and performance trends, recommend optimizations, escalate issues, collaborate cross-functionally, and share technical knowledge. The role supports enterprise clients, agencies, developers, and infrastructure-aware customers while maintaining a high-quality customer experience.

Provides customer-facing technical support for industrial equipment and processes. Diagnoses and resolves issues remotely, coordinates escalations, documents root causes, supports commissioning and training, and translates field issues into engineering requirements. Also assists with sales applications, technical proposals, troubleshooting documentation, and proactive process improvements. Requires strong mechanical aptitude, structured problem-solving skills, customer communication, and occasional travel of up to 50%.