Top Tech Support Jobs

The Technical Support Analyst provides IT support and maintenance for computer systems, trains users, troubleshoots hardware and software issues, and assists with technology deployment in schools.

Provide technical support for Fluke products, troubleshoot issues, assist customers via phone and email, and collaborate across teams to enhance satisfaction.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

As a Customer Engineer, you will drive customer success through onboarding, technical support, product insights, and liaising between customers and engineering teams.

Lead and manage a technical support team to resolve customer issues, oversee escalations, coordinate with Engineering/Product/Logistics, implement process improvements, and run case management reports to improve efficiency and satisfaction.

The Technical Support Engineer IV ensures optimal robot performance, resolves complex technical issues, mentors junior staff, and collaborates with customers and engineering teams to enhance operations and customer satisfaction.

The Signature Support Engineer provides high-level customer support for Salesforce's most strategic accounts, troubleshooting technical issues, advocating for customer priorities, and ensuring satisfaction through proactive monitoring and problem resolution.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

As a Senior Technical Support Engineer, you'll troubleshoot and provide post-sales support for timing and synchronization systems while collaborating with customers and managing cases in Salesforce.

Provide on-site technical support for complex system-level software, analyze and resolve issues using logs, code and database diagnostics, manage escalations, validate fixes, maintain troubleshooting documentation and test environments, and collaborate with R&D to ensure product supportability and customer satisfaction.

Provide on-site technical support for complex system-level software, perform root-cause analysis using logs and diagnostics, validate bug fixes, reproduce issues in test environments, manage escalations, document solutions in tracking systems, collaborate with R&D, and support product readiness and training.

Provide frontline technical support for NICE contact center solutions, troubleshoot complex telecom and networking issues, own incidents through resolution, communicate with customers, meet SLA targets, and develop expertise across core and adjacent technologies.

Provide first-level help desk support, troubleshoot and resolve hardware/software/network issues, install/configure systems and peripherals, maintain user accounts and documentation, perform system maintenance (patching, imaging), train end users, and recommend technology improvements to support a healthcare environment.

Handle inbound customer calls for RMA and feedback, document interactions in Salesforce, create RMAs and ERP orders, follow up on repairs/shipments, troubleshoot basic device/software issues, and escalate unresolved problems to Level 2/3 while coordinating internal teams.

Provide hands-on IT support to faculty, staff, and students: resolve support tickets, troubleshoot network/client/server and application issues, perform hardware deployments and configurations, lead system integrations and trainings, complete procurements and repairs, and contribute to IT projects and process improvements while delivering customer-focused service.

Lead Technical Support Engineer owns resolution of high‑impact escalations, performs advanced troubleshooting of cloud telephony/VoIP systems, analyzes SIP/WebRTC call flows and carrier traces, coordinates across Engineering/Product/Carriers, and mentors support engineers. Drives documentation, runbooks, incident response, and continuous improvement to improve product reliability and customer experience.

Manage and coach a 24/7 Technical Support team handling inbound calls and emails. Oversee performance via Zendesk audits, scheduling, escalations, training, SOPs, incident management, and interdepartmental communication. Provide coverage during shortages, weekends, and holidays. Collaborate with HR on hiring and retention to maintain service quality.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

Provide customer support by responding to inquiries, troubleshooting product issues, writing basic-to-intermediate scripting queries, documenting solutions in the knowledge base, escalating complex cases to engineering, and collaborating with product and customer success to improve processes and documentation.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

Provide advanced remote technical support and escalation for intrusion, access control, and CCTV systems. Troubleshoot complex programming, hardware, software, networking, and communications issues; coordinate and dispatch field technicians and subcontractors; perform system programming and remote diagnostics; document resolutions; work with manufacturers; mentor Tier I staff and support system upgrades and customer enhancements.

Lead and scale a global technical support organization (Level 2/3) delivering customer-facing incident resolution, major incident command, I&O support, triage, metrics/dashboards, process improvements, tooling automation, and cross-functional escalations to ensure high service quality and customer satisfaction.

Provide Tier-2 support for CourseLeaf products: troubleshoot and resolve client tickets, perform non-development configuration, manage publishing/milestone processes, maintain client documentation, act as liaison with internal teams, and provide occasional weekend/holiday coverage. Specialize in at least two CourseLeaf modules and support routine installs, patches, and upgrades while delivering excellent customer service.