Top Tech Support Jobs

The role involves resolving technical issues for microbiology products, distinguishing between hardware, reagent, and software problems, and ensuring customer compliance and satisfaction.

As a Technical Support Analyst, you will troubleshoot technical issues for the ProjectSight platform, provide empathetic support, and collaborate with internal teams while utilizing AI tools to enhance efficiency.

The Technical Support Analyst provides systems analysis and desktop support to users, troubleshooting technical issues and managing help desk tickets effectively.

Provide technical support to end users, resolving incidents, managing tickets, and ensuring service level agreements. Collaborate with teams for onboarding and technology adoption while maintaining quality standards.

Manage Technical Support Requests (TSRs) from dealers, providing remote diagnostic guidance and case management. Collaborate with technical teams to ensure timely resolution and continuous improvement.

Lead a global technical support team for Smarsh Call Recording & Analytics, ensuring customer satisfaction and managing service delivery strategies. Responsibilities include team development, process improvement, and cross-functional collaboration.

The Technical Support Analyst provides superior client support, manages inquiries, resolves issues, and maintains documentation while adhering to HIPAA standards.

The Inside Sales & Technical Support Specialist serves as a customer service liaison, handles sales orders, quotes, technical background in manufacturing, and supports customer relationships.

The Technical Support Engineer will provide expert software support, triage customer issues, develop solutions, and maintain client relationships while collaborating with engineering and product teams.

Manage and enhance technical support for enterprise customers, design support processes, and collaborate with teams to improve customer experience and solution quality.

The Technical Support Engineer will provide support for Broadcom's mainframe products, troubleshoot complex issues, manage cases, and collaborate with teams. Responsibilities include analyzing documentation, offering customer guidance, and maintaining product knowledge.

This role provides technical support for Broadcom's Mainframe Software products, resolving issues, analyzing logs, and ensuring customer satisfaction.

Provide second-level support for EDI clients, troubleshoot issues, and script medical billing conversions to meet claims requirements using proprietary scripting techniques.

The Strategic Technical Support Analyst provides front-line support for high-profile clients, troubleshooting issues via phone and web, while documenting cases thoroughly and engaging internal resources for resolution.

As a Support Operations Engineer, you'll enhance customer interactions by analyzing data, improving processes, and optimizing support tools, contributing to overall operational efficiency.

The Senior Technical Support Engineer at Verkada provides deep troubleshooting and technical support across their product suite, ensuring customer satisfaction and facilitating product improvements through collaboration with engineering teams.

Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

Provide advanced technical support for IPConfigure video management software: troubleshoot, debug, write scripts, build/configure servers, document solutions, produce knowledge-base content, and escalate bugs while occasionally supporting on-site deployments.

As a Technical Support Engineer, you will troubleshoot technical issues, develop support tools, and enhance customer experience using Laravel.

Provide advanced technical support and escalation for AI agent issues, collaborate with Product and Engineering to implement prompt and playbook changes, perform light coding fixes, create internal documentation and training, and convey customer feedback to improve the AI product.

Provide high-quality technical support for frequency and time synchronization systems, troubleshoot customer issues, and engage in presales and post-sales activities.

The Engineer, Technical Support role involves assisting customers with technical issues and ensuring satisfaction with Packsize products.

Provide first-line technical support and integrations for a SaaS digital health product. Troubleshoot SQL/data issues, debug web applications, manage projects, communicate with customers, and improve product satisfaction.

Support and manage desktop/laptop hardware, software, and system images; lead Windows/Office and client app deployments; maintain SLAs and inventory; monitor performance and endpoint security; respond to incidents; collaborate with vendors; research and integrate new technologies; mentor junior support staff.

First point of contact for clients via Zendesk; troubleshoot and resolve product and integration issues, liaise with Sales/Customer Success, build Salesforce knowledge, and escalate complex problems.