Are you passionate about delivering excellent technology support and helping colleagues get the most from their workplace tools?
Would you enjoy working in a collaborative environment where you can develop your technical skills, solve problems, and make a meaningful impact on the employee experience?
About our Team
You will join TechSquad, part of the End User Computing (EUC) function within Elsevier Technology, reporting to the Technical Support Lead. This team provides onsite, second-line support to colleagues across the business, working closely with our 24/7 global TechDesk, acting as the first point of contact for all end-user IT requests. Together, we look after everything from hardware and end-user software support to provisioning and imaging new devices, supporting office moves, and creating knowledge articles and user education sessions that help colleagues get the most from their technology. We are a friendly, collaborative team that values knowledge sharing, takes pride in delivering a great user experience, and is continually exploring how automation and AI can improve the way we work.
About the Role
As a Technology Support Specialist, you will provide responsive, user-focused technical support across a range of workplace technologies, helping colleagues stay productive and connected. Working as part of TechSquad, you will troubleshoot issues, manage incidents and service requests, support device lifecycle activities, and contribute to continuous improvement initiatives that enhance the employee technology experience.
Responsibilities
- Provide friendly, professional and timely support for common hardware, software, application, peripheral and connectivity issues.
- Take ownership of incidents and service requests through to resolution where possible, maintaining clear user communication and escalating appropriately when specialist or more senior support is required.
- Follow established support processes, security requirements and service management practices while using good judgement and initiative.
- Support colleagues with differing levels of technical knowledge, translating technical information into clear and practical guidance.
- Support and troubleshoot Windows endpoints and common Microsoft 365 workplace applications.
- Provide basic support for macOS and Apple hardware, resolving common issues and developing further Mac capability through experience and learning.
- Support laptops, desktops, mobile devices, docks, monitors, headsets, meeting-room technology and other standard workplace equipment.
- Assist with common access, identity, remote-working and network-connectivity issues, escalating where appropriate.
Requirements
- Good working knowledge of Windows endpoints and troubleshooting common hardware and software issues.
- Basic familiarity with macOS and Apple hardware, with the ability and willingness to develop further Mac support skills.
- Good general understanding of laptops, desktops, peripherals, applications and common connectivity issues.
- A strong customer-service mindset and clear written and verbal communication.
- Structured problem-solving skills, curiosity and a willingness to learn.
- Ability to organise work, take responsibility for agreed actions and ask for support when required.
- Strong teamwork and willingness to share knowledge across TechSquad and partner teams.
- Comfort using modern productivity tools, including approved basic automation and AI-assisted capabilities.
Work in a Way That Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Working knowledge of Windows endpoints and common hardware and software troubleshooting
- Basic familiarity with macOS and Apple hardware, with willingness to develop further support skills
- Understanding of laptops, desktops, peripherals, applications, and connectivity issues
- Strong customer-service mindset and clear written and verbal communication
- Structured problem-solving skills, curiosity, and willingness to learn
- Ability to organize work, take responsibility for actions, and ask for support when needed
- Strong teamwork and willingness to share knowledge
- Comfort using modern productivity tools, basic automation, and AI-assisted capabilities
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
