Top Remote Senior Level Customer Success Jobs in Wilmington, NC

The Senior Customer Experience Strategist at Bixal will enhance federal CX landscapes and improve service delivery by establishing CX practices in government agencies, facilitating workshops, managing customer research operations, and aligning technology with customer experience goals.

The Manager, Customer Success at Chartbeat will lead a team of Customer Success Managers, focusing on account management and customer retention. This role requires strategic planning and the ability to cultivate executive relationships with key stakeholders, manage customer renewals, and identify upsell opportunities while ensuring excellent customer service and team management.

The Customer Success Manager will manage relationships with Enterprise clients, oversee project implementations, identify growth opportunities, and ensure client satisfaction. Responsibilities include collaborating with internal teams, employing data-driven insights, managing renewals, and contributing to best practices development.

The Customer Success Executive is responsible for managing relationships with clients, addressing their needs, and guiding them through service offerings. They work closely with sales and marketing teams to drive growth, manage invoicing processes, and improve customer satisfaction while ensuring communication and training.

As the Customer Communications Strategist at Guideline, you will oversee all customer-facing communications, manage the communications calendar, and collaborate with various teams to enhance customer experience. This includes developing messaging strategies, analyzing performance metrics, and driving process improvements to ensure effective and timely communication.

The Technical Account Manager will partner with customers to ensure effective utilization of ForgeRock solutions, provide technical recommendations, assist with product configurations and upgrades, conduct business reviews, and manage support ticket escalations. The role also involves collaboration with various teams and ensuring compliance with industry standards, while promoting customer success and retention.

As a Sr. Technical Account Manager, you will be the primary contact for customers, training them on product usage, enhancing customer relationships, conducting meetings, and managing customer feedback and escalation processes to ensure satisfaction.