Top Remote Senior Level Customer Success Jobs in Wilmington, NC

As a Senior Implementation Specialist, you will onboard new customers to ensure they effectively use GoodTime's products. This role involves leading project teams, training users, creating customer playbooks, and utilizing tools to track customer engagement and success metrics. Strong project management and the ability to simplify complex topics for various audiences are essential.

As a Technical Lead at Smartsheet, you will serve as a subject matter expert within a support pod, resolving technical issues and managing escalations. You will provide mentorship, oversee day-to-day operations, and collaborate with engineering to improve customer support processes. Your role includes a focus on improving customer and agent experiences, technical consulting, and ensuring the team meets service level agreements.

The Customer Success Manager at Snapdocs is the main contact for customers, focusing on maximizing value, sustaining long-term relationships, and guiding customers in achieving their digital goals. Responsibilities include managing engagements, delivering customer plans, driving renewals, and project management.