Top Operations Jobs

Manage client engagement, reporting, and operational performance for financial services clients. Oversee delivery metrics, service quality, and standard operating procedures; mentor analysts; provide client training and issue resolution; collaborate with sales/support to expand service offerings and gather product feedback.

Provide first-line IT support for 700+ employees: triage help desk tickets, troubleshoot Windows and macOS hardware/software, image and deploy devices, manage accounts in Active Directory/Azure AD, support basic Exchange/M365 tasks, maintain documentation, and assist with device onboarding via Autopilot/Intune.

Own third-party interface queries and break resolution, review daily/monthly activities, investigate reconciliation issues, design interface workflows with internal and external stakeholders, and drive process improvements while strengthening client and vendor relationships.

The Data & Recon Team Lead oversees intelligence gathering, data analysis, team performance, and operational efficiency while fostering team development and client success.

Set up and maintain client static/reference data on the Enfusion platform during onboarding and ongoing maintenance (users, fund/account/GL structures, commissions, counterparties, SSIs, reconciliation). Coordinate with global teams to ensure data quality, meet deadlines, and support multi-shift coverage.

The Sr. Service Delivery Manager manages client relationships and operational performance, ensuring quality service delivery and client satisfaction. This role involves strategic planning, client engagement, and collaboration with internal teams.

The Subject Matter Expert will provide expertise in trading workflows and FIX protocol, developing product solutions, executing test plans, and mentoring junior team members.

Lead design, implementation, tracking, and reporting of operations performance versus company goals. Develop metrics and reporting cadence, manage risk practices, drive process and lean improvements, prepare presentations for leadership and boards, represent Client Services, and execute strategic or ad-hoc projects.

Manage setup, certification, migration, and decommissioning of FIX connections for clients. Provide onboarding project work, client-facing support, training demos, second-line production support, and timely project status reporting across global shifts.

Lead RevOps to build a data and reporting center of excellence: manage pipeline operations, forecasting, reporting, and sales process discipline; leverage large datasets and AI to automate workflows and improve sales insights; maintain the sales tech stack; lead and develop the RevOps team and improve forecasting accuracy and data quality.