Top Customer Success Jobs

Manage and grow federal government, DoD contractor, and MSP accounts using NinjaOne’s IT management platform. Responsibilities include customer retention, expansion, consultative selling, procurement and compliance guidance, relationship management, forecasting in Salesforce, and advising on FedRAMP, CMMC 2.0, and federal IT modernization. The role requires strong federal account management experience and is hybrid in Tampa or Austin four days per week.

Guide customers through NinjaOne implementation from software trials through 30 days after launch. Respond to inquiries via email, phone, and Zendesk, assess issue complexity, provide instructions and documentation, and escalate when needed. Collaborate with sales, account management, support, and product teams to resolve issues, improve onboarding, shorten time to deployment, and create knowledge-base content. The role requires fluent French and English, Windows proficiency, Linux and macOS knowledge, strong organization, communication, prioritization, and customer-service skills.

Manage a portfolio of strategic customers in Spanish and English, serving as a trusted advisor and primary contact. Drive onboarding, product adoption, retention, upselling, and cross-selling by analyzing usage data and guiding customers toward improvements. Build relationships across customer organizations, document activities and forecast opportunities in Salesforce, resolve escalations, and collaborate with Sales, Marketing, Support, Product, and Professional Services.

Manage a portfolio of strategic customers, serving as a trusted advisor and primary contact. Drive onboarding, product adoption, retention, cross-sell, and upsell opportunities. Analyze usage data, reduce churn, document customer activities and forecasts in Salesforce, resolve escalations, and collaborate with Sales, Marketing, Support, Product, and Professional Services.

Lead and develop a team of Account Managers responsible for strategic customer relationships, retention, renewals, cross-sell and upsell growth. Establish KPIs, oversee key accounts, analyze usage and feedback, improve product adoption, resolve escalations, and collaborate cross-functionally. Use Salesforce to track activities, forecast opportunities, report performance, and standardize scalable account management processes.

Manage and grow a portfolio of existing LATAM customer accounts through proactive engagement, relationship building, product adoption, renewals, cross-selling, and upselling. Serve as the primary customer contact, understand client needs, resolve issues, maintain accurate Salesforce records, forecast opportunities, and guide stakeholders through the customer journey. Portuguese communication skills and extensive IT knowledge are required.

Manage a portfolio of strategic customers in German and English, serving as a trusted advisor and primary contact. Drive onboarding, product adoption, retention, upselling, and cross-selling by analyzing usage data, resolving escalations, and identifying customer needs. Document activities and forecast opportunities in Salesforce while collaborating with Sales, Marketing, Support, Product, and Professional Services teams.

Manage a portfolio of existing B2B accounts as the primary customer contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, resolve issues, and maintain customer satisfaction. Use Salesforce to document activities, manage contacts, and forecast opportunities. The role requires strong consultative communication, sales-target achievement, extensive IT knowledge, and valid Singapore working rights.

Own post-sales success for EMEA resellers, VARs, and distributors across the DACH region. Manage onboarding, enablement, partner health, QBRs, adoption, retention, and expansion opportunities. Train partners, support repeatable sales motions, coordinate distributor enablement, maintain Salesforce records, and share partner insights internally. The role requires fluent German and English, strong channel expertise, commercial judgment, data-driven portfolio management, and regular travel across DACH.

Guide customers through NinjaOne implementation from software trials through 30 days after launch. Provide frontline support through email, phone, and Zendesk, evaluate and resolve requests, escalate complex issues, support sales and account management, document solutions, create knowledge-base content, and collaborate cross-functionally to improve onboarding and product issue resolution. The role requires fluent German and English, Windows expertise, Linux/macOS familiarity, strong organization, communication, multitasking, and customer-focused problem solving.