Customer Success Manager - Singapore

Posted 2 Days Ago
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Singapore, SGP
Hybrid
Entry level
Information Technology • Productivity • Software • Infrastructure as a Service (IaaS)
Our mission is to simplify IT operations, making IT teams more efficient and users more productive.
The Role
Manage a portfolio of existing B2B accounts as the primary customer contact. Build relationships, drive product adoption, identify cross-sell and upsell opportunities, negotiate contracts, resolve issues, and maintain customer satisfaction. Use Salesforce to document activities, manage contacts, and forecast opportunities. The role requires strong consultative communication, sales-target achievement, extensive IT knowledge, and valid Singapore working rights.
Summary Generated by Built In
About the Role 
As a NinjaOne Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. 
  
As the Customer Success Manager you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximizing profit for the company. 
 
Location – Hybrid, Singapore 
 
What You’ll be Doing  
  • You will be responsible for growing your individual book of business within your portfolio of existing accounts  
  • Proactively engage and reach out to your accounts on a regular basis   
  • As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities  
  • Communicate with customers and react to client requirements quickly and efficiently   
  • Analyze and understand the customer needs to present a solution that meets the customer requirements   
  • Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities  
  • Research and document relevant contact information for existing leads in Salesforce  
  • Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately    
  • Maintain knowledge of market conditions and competitive activities  
  • Other duties as needed   
 
About You  
  • You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections  
  • As customer advocate and product expert you excel at influencing and inspiring customers  
  • Polished verbal and written communication skills  
  • Resilient and calm, you are able to guide customers through issues and escalations  
  • You have a proven track record in achieving and maintaining sales targets  
  • You have extensive IT knowledge  
  • Bachelor’s degree (preferred)  
  • As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

 
 
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.  
 
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.   
 
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 
  
What You’ll Love 
  • We are a collaborative, kind, and curious community 
  • We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week 
  • We reward your work with opportunity for growth and advancement 
  • Grow personally and together with one of the fastest growing companies globally 
  • Develop your skills through our renowned training platform 
  • Receive competitive compensation  
  • Collaborate with an amazing international workforce   
     
Additional Information 

Applicants must hold valid working rights in Singapore at the time of application. We are unable to provide visa sponsorship for this role. 

We are an equal opportunity employer in accordance with Singapore's Employment Act and the Tripartite Guidelines on Fair Employment Practices (TGFEP). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees. 

Skills Required

  • Valid working rights in Singapore at the time of application
  • Exceptional consultative communication, active listening, influencing, and objection-handling skills
  • Polished verbal and written communication skills
  • Ability to guide customers through issues and escalations with resilience and composure
  • Proven track record of achieving and maintaining sales targets
  • Extensive IT knowledge
  • Experience owning and managing a portfolio of customer accounts
  • Bachelor's degree

NinjaOne Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.

  • Healthcare Strength Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
  • Leave & Time Off Breadth Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
  • Fair & Transparent Compensation Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.

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The Company
HQ: Austin, TX
2,000 Employees
Year Founded: 2013

What We Do

NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs. 

Why Work With Us

NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.

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