Top Customer Success Jobs

Manages 30–50 high-value enterprise clients by building stakeholder relationships, promoting client success, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking and reservation-management issues, and communicating platform expertise and industry trends. The role requires strong analytical, problem-solving, organizational, collaboration, and client-service skills, with regular use of Excel and Tableau.

Supports clients and reseller partners using FareHarbor’s affiliate and distribution-channel software. Responsibilities include handling email and phone support, configuring technical partner setups, troubleshooting invoicing issues, escalating client needs, documenting processes, contributing user feedback to software development, and maintaining internal and external relationships. The role is based in Honolulu and requires strong communication, analytical, customer-support, and technology-adoption skills.

Manages 30–50 enterprise clients by building stakeholder relationships, delivering high-touch service, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking-platform issues, and advising clients on industry trends. Collaborates with support teams, uses technical knowledge to solve unique reservation-management problems, and analyzes data to support client success and company performance.

Manage a portfolio of North American clients to drive adoption, retention, and revenue growth. Resolve inbound client issues, recommend strategic improvements, lead client and internal projects, meet KPIs for growth, communication SLAs, and retention, and advise clients using product and industry expertise.

Set up, troubleshoot, and maintain client FareHarbor dashboards; collaborate with Sales, Onboarding, Support, and Account teams to customize dashboards, implement client feedback, and support seasonal projects while learning product updates and sharing best practices.

The Team Lead, Account Management at FareHarbor drives revenue growth, mentors Account Managers, and manages high-impact client portfolios, ensuring performance and retention targets are met.

The Director of Client Onboarding & Enablement will lead a large team to enhance client onboarding experiences, improve operational efficiency, and drive client success through strategic training and automation efforts.