Top Customer Success Jobs

Manage 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and at least 110% net revenue retention. Build ROI models, customer success roadmaps, executive value reviews, and expansion strategies. Maintain VP and C-suite relationships, synthesize customer data into account strategies, support business cases, and develop reference accounts and advocacy opportunities.

Owns adoption, renewal, and expansion outcomes for 10–30 strategic enterprise accounts. Builds ROI models, long-term success roadmaps, executive value reviews, and expansion strategies. Maintains senior executive relationships, drives net revenue retention of at least 110%, synthesizes customer data into account strategies, and develops reference accounts. Partners with Sales, Product, and other teams while advising customers on business transformation and investment decisions.

Supports customers and sales professionals through inquiry follow-up, quoting, case development, order processing, post-sale implementation, certification requirements, adoption timelines, issue resolution, and renewal planning. Acts as the primary post-sales contact, coordinates internal teams, supports fulfillment, builds customer relationships, and provides feedback to account managers to inform expansion and sales strategies.

Manages 10–30 strategic enterprise software accounts, driving adoption, renewals, expansion, and net revenue retention. Builds ROI models, three-year success roadmaps, executive value reviews, and expansion strategies. Develops VP and C-suite relationships, delivers data-driven account strategies, provides market intelligence, and converts customers into references and advocates. Partners cross-functionally with Sales, Product, and Customer Success teams while coaching customer champions and leading executive business reviews.

Serve as the primary on-site contact for a major fashion client, coordinating testing, inspections, and audits. Liaise with internal teams (Operations, Quality, Sales) to manage client requirements, resolve issues, and drive continuous improvement. Produce reports, dashboards, and KPIs to track performance and improve programs.

Serve as the main CX champion by managing Voice of Customer feedback, resolving customer complaints, driving cross-functional CX improvements, documenting actions in Salesforce, reporting on initiatives, and partnering with regional leaders to enhance end-to-end customer experience and compliance with complaint-handling SOPs.