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As an Associate Customer Service Representative, you will enhance customer experience by providing support for UL Solutions’ software products. Responsibilities include managing customer requests through various communication channels, troubleshooting issues, collaborating with team members, and ensuring customer satisfaction through efficient service.
The Associate Customer Service Representative is responsible for enhancing customer experiences by providing support and assistance with UL Solutions' software products. This includes managing customer requests through various channels, resolving issues, training customers, and collaborating with team members to improve service delivery.
The Customer Success Specialist will manage client portfolios, ensuring successful software adoption and customer satisfaction through strategic engagements. Responsibilities include coordinating post-sales services, executing action plans for customer goals, and driving renewal strategies. The role requires strong communication and collaboration skills with technical and non-technical stakeholders to foster client relationships and drive value.
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The Customer Success Specialist will manage a portfolio of clients in a SaaS environment, ensuring satisfaction through strategic calls, coordinating post-sale activities, and driving software adoption. Responsibilities include maintaining renewal processes, conducting business reviews, and working closely with cross-functional teams, while also providing input on renewals and sales strategies.
The Associate Customer Service Representative is responsible for managing customer relationships through various channels, resolving issues collaboratively, providing training on products, maintaining records of interactions, and assisting team members. They will also participate in brainstorming sessions and contribute to continuous improvement efforts while meeting performance targets.
The Learning & Development Specialist will support the learning needs across businesses in Europe North and EMEA. Responsibilities include formulating learning plans, developing innovative training programs, analyzing data, and reporting. The role involves facilitating training, managing projects, and collaborating on regional and global initiatives, primarily through digital platforms.
The Learning & Development Specialist will support regional learning needs, collaborate on global projects, and deliver various learning programs both virtually and in-person. Responsibilities include developing training plans, facilitating programs, analyzing training outcomes, and managing learning operations while working within a multicultural team.
The Benefits Specialist delivers employee benefit solutions during the employee lifecycle, addressing inquiries with a focus on efficiency. The role involves executing benefit strategies, collaborating with HR functions, guiding leadership in employee benefits, and managing vendor relationships. They ensure compliance and support audits and are responsible for data management in a HIPAA compliant manner.
The Administrative Specialist II supports various business functions by applying procedures for reporting, document management, and administrative tasks. Responsibilities include coordinating schedules, assisting with projects, and ensuring adherence to guidelines.
The Associate Customer Service Representative will engage with customers across various channels to manage relationships and ensure resolution of requests. Responsibilities include troubleshooting, providing information, handling complaints, and collaborating with team members. Training customers on product functionality and improving team performance is also required.
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