Client Program Specialist

JOB DESCRIPTION
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly.
Join UL Solutions and become the trusted partner for one of the world's leading luxury fashion brands!
As a Client Program Specialist, you'll work closely with a key client, helping them navigate testing, inspection, and audit services while collaborating with teams across the business to deliver an exceptional customer experience. This is a great opportunity for someone early in their career who enjoys communication, project coordination, data, and client interaction.
RESPONSIBILITIES

• Be the go-to contact for one of our major fashion industry clients.
• Work from the client's London office 3 days per week and build strong day-to-day relationships.
• Help answer questions, solve issues, and support client needs related to testing, inspections, and audits.
• Partner with teams across UL Solutions including Operations, Quality, Sales, and Business Development.
• Create reports, dashboards, and KPIs that help track performance and improve programs.
• Keep client requirements organized, updated, and communicated across the business.
• Support continuous improvements and help make our client programs even better.
  #LI-Hybrid #LI-ZK1

QUALIFICATIONS

• Bachelor's degree in Business, Administration, or a related field.
• Experience in customer service, client support, sales, or account coordination is a plus - but we're also happy to consider early-career professionals.
• Comfortable using Microsoft Office (Excel, PowerPoint, Outlook, Word).
• Interest in data, reporting, and process improvement.
• Experience with Power BI or Power Automate is a bonus.
• Strong communication and relationship-building skills.
• A proactive, entrepreneurial, curious mindset and willingness to learn.
• Team player who enjoys collaborating with different people and functions.
• Able to work in London three days per week.

Total Rewards: We understand that rewards are an important consideration as you plan the next step in your career. The salary range for this position is based on multiple factors, including job-related knowledge/skills, experience, geographical location, and other factors. This position is eligible for an annual bonus with a target payout of 5% of base salary. You'll also enjoy annual paid leave, access to our ULS University to support continuous learning and career growth, two volunteering days each year to participate in community activities, and flexible working arrangements designed to help you balance work and life.
Disclaimer: This role is gender-neutral and open to all qualified applicants, regardless of gender identity or expression.
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people's lives.