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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Owns adoption, renewal, and expansion outcomes for 10–30 strategic enterprise accounts. Builds ROI models, long-term success roadmaps, executive value reviews, and expansion strategies. Maintains senior executive relationships, drives net revenue retention of at least 110%, synthesizes customer data into account strategies, and develops reference accounts. Partners with Sales, Product, and other teams while advising customers on business transformation and investment decisions.
Summary Generated by Built In
JOB DESCRIPTION
The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.
RESPONSIBILITIES
QUALIFICATIONS
The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.
RESPONSIBILITIES
- Services a portfolio of 10-30 strategic accounts in the $150K-$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes
- Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums
- Develops three-year customer success roadmaps tied to each customer's stated business transformation agenda
- Runs quarterly value reviews that quantify hard and soft value using the customer's own metrics as the benchmark - not product status updates
- Produces executive-ready value summaries that customers use internally to justify and expand their investment with UL Solutions
- Maintains VP-and-above relationships with a minimum of two executive contacts per account; cultivates at least one C-suite contact where possible
- Contributes to or Leads Periodic Business Reviews (PBRs) as strategic alignment sessions with customer executives, supported by Sales, Product, Customer Success, and other functions as needed
- Brings market intelligence, competitive benchmarks, and industry insight to customer executive conversations
- Coaches customer champions on building internal business cases for expanded investment and broader UL Solutions adoption
- Contributes to a proactive 12-24 month expansion roadmap for every account, in collaboration with Sales
- Drives net revenue retention consistently at or above 110% across the managed portfolio
- Converts satisfied customers into reference accounts, advisory board members, and case study participants
- Synthesizes usage data, NPS, support history, and customer business performance into a coherent, data-driven account strategy
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
QUALIFICATIONS
- Bachelor's degree in business, finance, or related field
- Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce)
- 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR)
- Demonstrated ability to build and defend financial ROI models with executive audiences
- Track record of net revenue retention at or above 110% across a managed strategic portfolio
- Proven executive engagement experience: comfortable leading conversations with CSOs, CQOs, COOs, and equivalent senior leaders
- Strong analytical skills - ability to translate data into strategic narrative and executive-grade communication
- Experience in B2B SaaS; familiarity with enterprise procurement and renewal cycles
- Strong mastery of corporate financial concepts; familiarity with Customer Success platforms (PlanHat, Gainsight, or equivalent) preferred
What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The target annual pay range for this position is $148,500.00 - $182,250.00 which includes a base salary of $110,000. - $135,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 2/17/27
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Skills Required
- Bachelor’s degree in business, finance, or a related field
- Proficiency with Microsoft Word, PowerPoint, Excel, Outlook, and CRM software
- Salesforce experience
- 7+ years of Customer Success experience
- 3+ years managing enterprise or strategic accounts with $150K+ ARR
- Ability to build and defend financial ROI models with executive audiences
- Track record of net revenue retention at or above 110% across a strategic portfolio
- Experience leading conversations with senior executives, including CSOs, CQOs, and COOs
- Strong analytical skills and ability to translate data into strategic narratives and executive communication
- B2B SaaS experience
- Familiarity with enterprise procurement and renewal cycles
- Strong mastery of corporate financial concepts
- Familiarity with Customer Success platforms such as PlanHat or Gainsight
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
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UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
