The Senior Program Manager will lead intricate, large-scale programs in Customer Experience and Trust & Safety, managing projects and ensuring alignment among stakeholders. Responsibilities include tracking project progress, mitigating risks, facilitating communication, and implementing process improvements to enhance efficiency.

The Senior Program Manager will lead complex, cross-functional programs related to Customer Experience and Trust & Safety. Responsibilities include organizing and tracking projects, ensuring communication among teams, and providing data-driven recommendations for process improvements. The role requires collaboration with various departments to align on strategic goals and improve project efficiency.