Define customer needs and design product solutions for disability and absence benefits. Analyze data to identify gaps, reengineer processes using AI and APIs, manage backlog focused on value delivery, and partner with stakeholders to validate solutions and improve customer and operational outcomes.

Lead development and lifecycle management of supplemental health insurance products (Critical Illness, Cancer, Accident, Hospital Indemnity). Drive market research, competitive analysis, go-to-market plans, and cross-functional launches working with Pricing, Contracts, Operations, Technology, Training, and Sales to deliver product strategy and execution.

Own and drive vendor-delivered capabilities for supplemental health claims and servicing platforms. Ensure vendor performance, compliance, and delivery; prioritize work, implement regulatory changes, and leverage AI and data-driven insights to improve operational efficiency and scalability.