Product Owner - Claims & Servicing Platforms

Description and Requirements
The Team You Will Join
Join the nation's largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife's Group Benefits team, you'll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today's employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Opportunity
The Product Owner - Claims & Servicing Platforms is responsible for owning and driving the end-to-end delivery of vendor-enabled capabilities that support MetLife's Supplemental Health products (Accident, Critical Illness, Hospital Indemnity, and related offerings) across the United States. This role ensures seamless execution of core processes including group setup, certificate issuance, claims adjudication, and member servicing through a strategic partnership.
Guided by our purpose - always with you building a more confident future - and our New Frontier strategy, this is a critical role focused on strengthening vendor performance, accelerating delivery through AI-enabled capabilities, and improving operational scalability. You will directly shape how work is planned, prioritized, and delivered, ensuring vendor outcomes align with product strategy, regulatory requirements, and customer expectations. This is a high-impact opportunity to modernize processes, enhance data-driven decision making, and unlock efficiencies through AI and automation.
Key Responsibilities

• Lead end-to-end product ownership of vendor-delivered capabilities across core processes such as group setup, certificate issuance, claims adjudication, and call center servicing
• Oversee vendor performance, ensuring accountability for delivery, evolution of operational capabilities, and continuous improvement in quality, timeliness, and scalability
• Manage product updates and regulatory changes across states and products, ensuring the vendor accurately implements enhancements and maintains compliance
• Develop data-driven insights and leverage AI-enabled tools to improve vendor performance tracking, operational efficiency, and decision-making
• Coordinate with internal stakeholders and vendor teams to ensure systems, processes, and data exchanges are effectively implemented, tracked, and continuously optimized

Required Qualifications

• Bachelor's degree and 7 years of demonstrated experience in product management and vendor management with ownership of delivery outcomes
• Proven ability to lead third-party/vendor teams, including defining requirements, prioritizing work, and holding partners accountable to execution and results
• Hands-on experience leveraging AI tools and capabilities (e.g., Copilot, ChatGPT, or similar) to improve product delivery, analyze data, and drive operational efficiencies
• Strong analytical, problem-solving, and communication skills with the ability to translate complex business needs into actionable requirements

Preferred Qualifications

• 10 years of experience in insurance, employee benefits, or financial services, with familiarity in supplemental health products or claims operations
• Background working within vendor-supported operating models, particularly across claims adjudication, policy/certificate generation, or servicing functions
• Experience working in Agile or structured delivery environments, including backlog prioritization and delivery planning
• Knowledge of AI, automation, or digital capabilities applied to claims processing, servicing, or operational efficiency
• Demonstrated ability to improve processes, drive performance metrics, and enhance vendor accountability and outcomes

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $107,000 - $130,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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