Top Operations Jobs

Provides internal customer and branch employee support through inbound calls, policy and procedure guidance, transaction assistance, and first-contact resolution. Reviews complex consumer banking support issues, escalates non-routine questions, maintains accuracy and risk controls, and recommends process and documentation improvements. The part-time hybrid role requires 27.5 hours weekly and completion of seven to eight weeks of paid training in San Antonio, Texas.

Provides internal customer support to branch employees through inbound calls, resolving complex product, transaction, policy, and procedure questions. Reviews branch policies, supports critical transactions, delivers first-contact resolution, researches documentation across multiple systems, escalates non-routine issues, and recommends process or policy updates. The role requires working assigned shifts, every Saturday initially, and completing seven to eight weeks of onsite training before transitioning to a hybrid schedule.

Supports branch operations by processing and approving teller transactions, assisting customers, identifying financial needs, managing operational tasks and scheduling, resolving issues, mitigating fraud and risk, and supporting the branch manager and team in meeting business objectives.

Provides complex customer support, researches and resolves customer problems, handles escalated inquiries, interprets procedures, and supports less experienced representatives. Recommends process and tool improvements, communicates with internal and external customers, and helps meet productivity, performance, risk, and compliance requirements.

Provides customer support for financial products and services through phone, text, chat, video, and other channels. Resolves moderately complex inquiries, advocates for digital services, follows risk and compliance procedures, escalates non-routine issues, and maintains accurate, empathetic service in a high-volume environment.

Provides complex customer support, researches and resolves escalated issues, interprets procedures, and supports less experienced representatives. Recommends process improvements, communicates across departments, and helps teams meet productivity and performance goals while maintaining compliance and sound risk practices.

Lead and transform the Wires Investigations operations, managing multiple teams and cross-functional initiatives. Oversee complex wire inquiry resolution, risk and regulatory compliance, process improvements, resource allocation, and stakeholder engagement. Drive industry change programs (SWIFT ISO, Fedwire/Fed initiatives) and modernization while ensuring quality control, audit readiness, and talent development across onshore and offshore teams.

Provides frontline voice customer service to checking and savings account holders through phone and digital channels. Resolves inquiries, troubleshoots issues, navigates multiple systems, follows financial-services policies and regulations, escalates complex matters, and supports a high-volume contact center environment with rotating shifts, weekends, holidays, and onsite work.

Supports customers with financial product and service inquiries through phone, text, chat, video, and other channels. Resolves moderately complex issues, follows risk and compliance procedures, promotes digital services, and escalates non-routine questions. The role requires completing training, working additional hours as needed, and working on-site.

Supports branch operations by processing and approving teller transactions, resolving customer and employee concerns, managing operational tasks and schedules, identifying financial needs, promoting digital banking solutions, mitigating fraud and operational risk, and helping motivate branch staff. The role requires strong customer service, cash-handling ability, policy adherence, issue resolution, and availability for most Saturdays.