Top Operations Jobs

Lead and build a Deactivations KYC Operations team focused on enhanced due diligence and risk assessment. Manage people and performance, design processes and QA frameworks, handle complex escalations, collaborate with stakeholders, and drive continuous improvement and training to ensure regulatory compliance and mitigate financial crime risk.

Lead a global team of Performance Steering Leads to govern KPIs (AHT, Occupancy, Adherence, CpH, SLA), apply statistical methods to reduce variance, drive RCA-based remediation, partner with Product/Engineering to automate operational debt, and implement vendor scorecards to ensure efficiency and predictability at scale.

Lead and grow a Sao Paulo-based Card Disputes/Chargebacks team to investigate and resolve Visa and Mastercard disputes. Own operational SLAs, KPIs, queue and shift management, quality controls, evidence standards, and escalation for complex cases. Coach specialists, implement process improvements, align with Risk/Product/Servicing, and ensure consistent, timely, compliant dispute handling.

Investigate and triage sanctions screening alerts, perform due diligence on potential matches, monitor transaction patterns for financial crime, escalate high-risk cases, maintain documentation, ensure regulatory compliance, collaborate with KYC/Compliance/Engineering, communicate with customers in Japanese/English, meet KPIs and complete required trainings.

Lead the AML Investigations team by managing operations, developing effective processes, and ensuring compliance while improving team performance and customer experience.

Lead and grow a team of fraud investigators, manage operational processes, metrics and reporting, partner with product/engineering and third parties, drive fraud prevention product improvements, and ensure service quality and SLAs.

Perform enhanced due diligence (EDD) and KYC reviews for high-risk customers, analyse transaction histories and behaviour, draft SAR narratives when needed, and make risk-based onboarding and deactivation decisions. Coordinate with internal teams, support audits, mentor analysts, contribute to process improvements, and maintain compliance with AML/CFT regulations across multiple geographies. Work includes customer communications and meeting KPI targets within shift-based, hybrid on-site requirements.

Act as the primary interface between Workforce Management and Operations to ensure WFM disciplines are adopted in operational decisions, coach intraday and scheduling specialists, translate WFM insights into actionable trade-offs, and shift Operations toward planned, data-driven execution while protecting service, cost, and scalability.

Manage operational relationships with major global banking partners to improve payment speed, reliability and cost. Monitor SLAs, incidents and fees; create partner improvement plans, drive corrective actions, support post-incident follow-through, and improve partner reporting and governance across internal teams.

Lead and own KYC operations strategy and execution across sites, manage senior team leads and 100+ headcount, own KPIs, drive automation and process improvements, ensure global KYC/AML regulatory compliance, and collaborate with compliance and central functions.