Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re looking for a Workforce Management Operations Partner Lead to join our Operational team in our Hyderabad office!
The WFM Operations Partner Lead is the primary interface between Workforce Management and Operations, responsible for ensuring that WFM disciplines are consistently understood, adopted, and applied in operational decision-making.
This role does not execute tactical WFM activities such as intraday moves, schedule creation, or capacity modelling. Instead, it acts as a business partner and discipline guardian, translating WFM insights into clear operational trade-offs and constructively challenging decisions that undermine workforce plans.
Your Mission
Your mission is to shift Operations from reactive, short-term workforce decisions toward planned, data-driven execution, ensuring intraday, scheduling, and capacity principles are applied consistently to protect service, cost, and scalability outcomes.
This role is not accountable for forecast accuracy, schedule creation, or intraday execution, which remain the responsibility of WFM execution teams.
In addition, the WFM Operations Partner serves as a mentor and capability multiplier for Intraday and Scheduling Specialists, supporting their professional development and decision quality through guidance, coaching, and feedback, while maintaining a dotted-line connection rather than direct people management accountability.
2–4 Years WFM/Ops Experience: Proven track record in high-volume, scaled environments (Contact Centers or Shared Services).
Financial Services Knowledge: Specific understanding of KYC, FinCrime, or regulated operational environments.
The "Translator" Ability: Capable of turning complex WFM jargon (Erlang, Shrinkage, Occupancy) into clear, actionable business advice.
Strategic Assertiveness: The backbone to constructively challenge senior leaders and say "no" when decisions undermine WFM plans
Analytical Reasoning: Ability to interpret data trends and identify leading vs. lagging indicators rather than just reading metrics.
Stakeholder Management: Experience acting as a partner rather than just a reporting function; comfortable operating with Heads of Departments.
Forward-Looking Mindset: A bias toward proactive risk identification and prevention rather than reactive firefighting.
Change Management: Experience driving the adoption of new playbooks or frameworks across different operational units.
Strong stakeholder management.
Welcome challenges with a positive attitude.
Easily adapt to changes.
Extremely guided towards teamwork/collaboration.
Flexible to work weekends/Public Holidays
Schedule optimization experience / knowledge on how is it done
Before applying, please ensure you meet the following requirements.
You have been in your current role for at least 12 months at the time of application
Your last GrowWise rating is "clear impact" and on track or above.
You are not on an active disciplinary action and/or Performance Improvement Plan
We highly recommend that you speak with your current Lead before applying. If you feel uncomfortable initiating this conversation with your Lead, please feel free to reach out to the Recruiter outlined in the job ad. They will be able to advise you on the next steps
Additional InformationFor everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Skills Required
- 2-4 years WFM or Operations experience in high-volume, scaled environments (contact centers or shared services)
- Knowledge of Financial Services operations (KYC, FinCrime, regulated operational environments)
- Ability to translate WFM concepts (Erlang, Shrinkage, Occupancy) into clear, actionable business advice
- Experience driving adoption of new playbooks or frameworks across operational units (change management)
- Stakeholder management experience partnering with senior leaders and Heads of Departments
- Analytical reasoning: interpret data trends and identify leading vs. lagging indicators
- Schedule optimization experience or knowledge
- Experience mentoring, coaching, or developing Intraday and Scheduling Specialists
- Flexible to work weekends and public holidays
- Must have been in current role for at least 12 months at time of application
- Last GrowWise rating of 'clear impact' and on track or above
- Not on an active disciplinary action or Performance Improvement Plan
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global paid time off is presented as 33–36 days including local public holidays, plus three “Me Days,” with a paid six‑week sabbatical and stipend after four years. Work-from-anywhere for up to 90 days per year after six months further complements time away and flexibility.
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Equity Value & Accessibility — RSUs are granted to all employees, enabling broad ownership in the company. Equity is positioned as a standard, company‑wide component of total rewards.
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Parental & Family Support — Parental leave is described as generous across markets, with U.S. pages listing up to 18 weeks fully paid for birthing parents and 8 weeks for non‑birthing parents. Additional family‑oriented supports such as onsite Mother’s Rooms and abortion travel benefits are noted in certain locations.
Wise Insights
What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
