Top Operations Jobs

Lead the AML Investigations team by managing operations, developing effective processes, and ensuring compliance while improving team performance and customer experience.

Conduct investigations of suspicious activities, analyze financial data for money laundering and fraud, ensure AML/CTF compliance, and prepare investigation reports while collaborating with various teams.

Lead a team of KYC Analysts to perform customer due diligence, manage performance and quality, drive process improvements, handle escalations, coach staff, maintain regulatory compliance, and deliver operational insights.

The Card Dispute Team Lead manages operational workload, sets goals, improves team performance, and drives operational excellence while handling card disputes processes.

Lead QA strategy for the sanctions domain: manage a high-performing QA team, set sampling and scorecard methodology, ensure KPI delivery, validate complex sanctions outcomes, drive continuous improvement, and partner with stakeholders to translate QA data into actionable insights.

Lead and grow a team of fraud investigators, manage operational processes, metrics and reporting, partner with product/engineering and third parties, drive fraud prevention product improvements, and ensure service quality and SLAs.

Provide L1 People Technology support: triage high-volume HR system tickets in JSM, perform basic troubleshooting, ensure queue accuracy, improve processes, maintain documentation, and escalate platform configuration issues to higher-level technicians.

Lead a team of FinCrime Operations analysts to mitigate financial crime risks through KYC/AML/fraud prevention, drive operational excellence, manage performance and quality, improve processes and tooling, support escalations, and collaborate with stakeholders to meet regulatory and KPI targets.

Lead and develop a FinCrime operations team focused on AML/KYC investigations for LatAm. Translate strategy into actionable plans, manage performance and quality, drive process improvements, own incident response, coordinate cross-functional projects, and ensure regulatory compliance while mentoring team members and meeting KPIs and SLAs.

Handle high-volume, complex customer enquiries across channels with cradle-to-grave ownership; prioritize retention by resolving issues, de-escalating, educating customers, and feeding operational insights to improve processes and reduce friction.