Top Operations Jobs

Support Product Team leaders by managing complex calendars across time zones, coordinating meetings, booking travel and visas, processing expenses and invoices, maintaining document repositories, and organizing team events and offsites. The role also provides inbox, approval, administrative, and team-coverage support while championing workplace culture. Success requires exceptional organization, proactive communication, discretion, adaptability, and confidence using collaboration and productivity tools.

Execute daily payment-processing tasks accurately and consistently, meeting individual and team SLAs and KPIs. Detect and escalate complex or domain-related issues to regional payment operations teams, communicate effectively with stakeholders, follow operational procedures, and track critical updates. The role supports global customers across rotating shifts, including occasional weekends and holidays, helping ensure funds move smoothly and reach customers faster.

Investigate and resolve complex fraud and non-fraud card disputes in compliance with card scheme rules and regulations. Manage daily workloads, SLAs, KPIs, operational procedures, reporting, and accurate case records. Escalate complex issues, identify workflow improvements, and collaborate with Customer Support, Compliance, and Product teams on high-priority cases and emerging fraud trends.

Leads Central Payment Operations and its transition to a hybrid human-and-AI operating model. Owns operational outcomes including cost, resolution rates, defects, and losses; co-shapes product and engineering roadmaps; ships AI-assisted workflows; establishes evaluation and observability foundations; develops senior leaders; and represents the function across risk, compliance, analytics, quality, training, audit, and executive forums.

Leads a Banking Operations Governance team responsible for banking partner access, signatory controls, due diligence, documentation, and operational evidence. Manages workload, SLAs, quality, escalations, team development, and performance metrics. Builds governance frameworks, improves processes, strengthens financial and access controls, ensures regulatory readiness, and partners with internal teams, engineering, product, and external banks to resolve issues and improve operational integrity.

Performs systematic quality reviews across spend operations workflows, ensuring regulatory, policy, and SLA compliance. Uses AI tools, automated testing scripts, and dashboards to improve review coverage and identify trends. Investigates root causes, provides empathetic feedback, coordinates remediation with Training and Process Excellence teams, and flags emerging operational risks to leadership.

Provides multilingual customer support across phone, chat, and email channels. Resolves complex customer issues, meets quality and productivity KPIs, manages escalations, follows data security and compliance procedures, maintains accurate case records, and contributes to process improvements. Requires empathy, strong communication, adaptability, schedule flexibility, independent problem-solving, and collaboration. The role is a one-year fixed-term contract with potential development toward senior support or team lead positions.

Provide phone, chat, and email support for customers with asset, investment, and financial product inquiries. Resolve complex issues with empathy, sound judgment, and minimal escalation while meeting performance targets. Maintain accurate records, follow security and privacy procedures, apply knowledge of financial instruments and regulations, and contribute to knowledge sharing and process improvement. The role requires flexibility for varied shifts, including weekends and public holidays.

Lead Wise’s Brazil Fraud and Scams Complaints team in São Paulo, coaching officers, managing performance and escalations, ensuring fair regulatory outcomes, reviewing case quality, analyzing complaint trends, and turning insights into process and product improvements. The role collaborates with Operations, Product, Compliance, WFM, and Brazilian regulatory bodies while contributing to reporting and global complaints strategy.

Own and scale Wise Business’s GTM systems, designing Salesforce solutions, complex workflows, custom objects, integrations, and sales processes. Build lead intake, scoring, routing, and qualification capabilities while partnering with Sales, Revenue Operations, Marketing, Enablement, and Analytics. Lead cross-functional initiatives from technical scoping through deployment and rollout, identify process improvements, evaluate vendors, and support the development of scalable systems in a high-growth environment.