Top Operations Jobs

Entry-level technical role supporting design, deployment, monitoring, and day-to-day operation of enterprise collaboration and voice solutions (Microsoft Teams, Cisco Webex). Perform routine configurations, user provisioning, call quality troubleshooting, documentation, and escalate complex incidents while collaborating with architecture, networking, security, and support teams.

Lead and coach a team to meet SLAs through demand/capacity planning, performance monitoring, reporting, escalation handling, onboarding, process improvements, compliance, and client interaction. Drive talent acquisition, development, and retention while ensuring information security and timely resolution of open items.

Lead enterprise service delivery and operations for large National Accounts, overseeing a 900+ person organization and $12B+ revenue. Accountable for customer satisfaction, operational performance, risk management, talent development, and driving transformation using data, technology (including AI), and process optimization to improve NPS, persistency, SLAs, and profitability.

Lead identification, design, development and deployment of automation/AI solutions using Microsoft Power Platform and RPA. Manage teams, mentor juniors, liaise with stakeholders, drive process improvement, capacity estimation, and delivery of automation initiatives across operations and enabling functions.

Serve as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.

The Syndicated Bank Loan Closer manages the end-to-end settlement process of loan trades, ensuring accuracy and compliance while coordinating with internal teams and stakeholders to minimize settlement failures.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.

The role involves providing administrative support, managing schedules, coordinating travel, preparing reports, and assisting other administrative staff for the regional office management.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.