Top Operations Jobs

Manage off-net access circuit provisioning and project delivery: coordinate cross-functional and third-party teams, place ASR orders, manage vendor escalations and portability, maintain circuit inventory, quote subcontractors, support KPI/dashboard automation, and provide timely stakeholder updates to ensure customer launches meet scope, schedule, and budget.

Lead daily operations for Enterprise Sales Support, ECAS, and ESSS teams. Oversee supervisors, staffing, SLAs, reporting, forecasting, process governance, change management, and continuous improvement. Partner cross-functionally to ensure operational readiness, improve customer experience, and drive efficiency. Manage workforce performance, training, and implementation of new products and systems; work nights/weekends as required.

Supervise pipeline and forecast for Product Sales Support & Analysis. Manage and produce sales forecasts and customized management reports, resolve operational issues, maintain technical sales proficiency, coordinate with Accounting/Finance/Sales/Operations/IT/Legal, and direct at least two employees.

Manage and support Microsoft SQL Server instances and Windows server infrastructure across environments. Perform provisioning, backups, HA/DR, performance tuning, monitoring, security, automation with PowerShell/Python, incident response, and documentation to ensure availability, reliability, and compliance.

Lead a team of 7-10 to manage sales support operations: workflow intake, resource allocation, KPI monitoring, escalations, cross-functional resolution, process improvements, workforce planning, coaching, and performance management while ensuring service levels, accuracy, and operational excellence.

Analyze sales and inventory data to recommend rate card and process improvements, support quote and order creation, mentor and oversee sales support staff, collaborate cross-functionally to remove bottlenecks, and ensure accurate execution of sales support tasks during night and weekend shifts.

Analyze sales, inventory, forecasts, and reports to recommend process and revenue improvements. Collaborate cross-functionally to resolve workflow issues, support implementation of procedural changes, and assist the Product Sales Support Manager with analytical and statistical tasks. Must work night shifts, weekends and overtime as required.

Provide day-to-day application support for CRM platforms, resolve user issues, manage user access and ticket queues, prepare and update data files, monitor routing/workflows, document processes, escalate complex problems, and collaborate with Sales and Marketing teams. Must work overnight shifts and maintain SLA-driven support.

Provide day-to-day support for CRM platforms: manage user access and ticketing, monitor workflows and routing, prepare and cleanse data uploads using Salesforce/Excel/Sheets, troubleshoot and escalate issues, coordinate with sales/marketing stakeholders, and support overnight hybrid shift operations.

Lead analytical and operational agenda for Xumo's FAST business: develop business cases, financial and scenario models, drive cross-functional analyses, inform senior leadership decisions on partnerships, monetization, expansion, and operational improvements, and produce executive-ready materials.