Sales Support & Operations Analyst (Hybrid - Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This job supports the Product Sales Support Manager by analyzing sales data and inventory to enhance product efficiencies. It maintains a focus on client needs while optimizing revenue and streamlining procedures. The role assists in implementing recommended changes to improve organizational efficiency and performance.
Job Description
Responsibilities:

• Analyzing sell-out levels and inventory to recommend strategies for revenue optimization and client satisfaction
• Evaluating sales product efficiencies through detailed analysis of inventory, rates, and sales practices
• Collaborating with various departments to recommend enhancements to technical and systematic procedures for efficiency
• Communicating workflow issues to management and assisting with resolution to maintain smooth operational processes
• Assisting with workload management and supporting the implementation of procedural changes as needed
• Keeping informed on sales strategies, trends, and best practices to support internal sales initiatives and leading market positioning
• Assisting with the analysis of sales forecasts, reports, and budget variances to support strategic decision-making
• Providing support to the Product Sales Support Manager with analytical and statistical tasks to maximize revenue and client service
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• Must have at least 1-2 years of relevant customer service experience in the telecommunications industry.
• Excellent oral and written communication skills
• Proficient in MS Office suite
• Excellent organizational skills, keen on details, dependable, and collaborative
• Familiarity with Salesforce and JIRA is a plus
• Must be amenable to working on the night shift and in a hybrid working setup

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years