Top Operations Jobs

Provide out-of-hours business travel support through chat, phone, and email. Handle air, rail, hotel, and car bookings; assess urgent customer needs; resolve issues; guide users through Navan self-service tools; meet service-level and performance targets; maintain supplier and system knowledge; follow global policies; and share feedback with internal product and operations teams.

Leads Navan and Reed & Mackay’s global event-air operation across online and offline services. Owns strategy, operating model, service quality, commercial performance, workforce planning, technology transformation, and global service delivery. Unifies teams, processes, and technology while partnering with Product and Engineering to expand event-travel platform capabilities. Manages a distributed organization and drives performance, automation, profitability, talent development, and operational excellence.

The Mid-Market Expense Launch Manager will implement the Navan Expense solution, partner with teams, and drive product adoption in the Mid-Market segment.

The Mid-Market Expense Launch Manager will implement Navan Expense solutions, train Account Management, and partner cross-functionally for successful launches and client engagement.

Operate as the tactical controller of a 24/7 global travel operation, monitoring AI-driven alerts, executing exception-based levers to protect SLAs, managing portfolios and queues across channels, leading incident response during disruptions, and cross-training in forecasting and data tools to improve automation and continuity.

Lead analysis and automation across flight fulfillment to reduce errors and revenue leakage. Identify automation opportunities, translate operational bottlenecks into technical requirements, investigate recurring ticketing and refund issues, and document SOPs and training to scale operational capabilities.

Lead pre-sales scoping and embed operational experts into late-stage enterprise sales to simplify service tiers, protect margins, enforce scoping integrity, publish pre-sales collateral, and govern pre-sales metrics. Partner with Product, Pricing, Sales, and Enablement to translate operations into commercial narratives and reduce onboarding friction while advancing AI-first capabilities.