About the Role
As the Senior Analyst – Business Operations (Flights), you will drive operational excellence, scalability, and automation across our flight fulfillment ecosystem. Positioned at the intersection of Operations, Product, and Engineering, you will transform day-to-day operational challenges into streamlined, automated workflows.
This role requires a deep understanding of the end-to-end ticketing and post-booking lifecycle. You will own the analytical framework that identifies inefficiencies, identify functional solutions, and supports the rollout of automation initiatives to reduce errors, prevent revenue leakage, and maximize processing speed.
What You’ll Do
Process Optimisation & Automation Support
- Identify and assess automation opportunities in flight operations workflows specifically targeting ticketing queues, manual reissues, and refunds to identify and prioritise accordingly.
- Work with Product and Engineering teams to translate operational bottlenecks into clear, actionable technical requirements.
- Monitor automation effectiveness and provide data-driven recommendations.
Operational Troubleshooting & Analysis
- Lead investigations into recurring fulfillment issues, manual GDS/NDC exceptions, and refund discrepancies to improve automated processing.
- Analyze data to identify patterns, root causes, and potential solutions.
- Support operational initiatives and efficiency projects aimed at reducing manual work.
- Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.
Stakeholder Collaboration
- Act as a subject matter expert for ticketing and post booking workflows within the flights domain.
- Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
- Communicate clearly across technical and non-technical teams.
Documentation & Training
- Own the creation and maintenance of SOPs, process maps and modules to build technical capabilities and domain knowledge across the wider operations team.
What You’ll Bring
- 3–5 years of domain experience in travel operations, ideally within a TMC, OTA, or airline environment.
- Hands-on experience with NDC & GDS systems
- Deep practical knowledge of the ticketing lifecycle, including reissues, exchanges, voiding, refunds and fare rules
- Strong analytical mindset, with experience in process improvement or automation projects.
- Ability to translate operational needs into technical requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.
Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
Skills Required
- 3-5 years of domain experience in travel operations (TMC, OTA, or airline).
- Hands-on experience with NDC and GDS systems.
- Deep practical knowledge of the ticketing lifecycle including reissues, exchanges, voiding, refunds, and fare rules.
- Experience in process improvement or automation projects with strong analytical mindset.
- Ability to translate operational needs into clear technical requirements for Product and Engineering.
- Excellent communication, stakeholder management, and problem-solving skills.
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Employer-sponsored medical, dental, and vision coverage extend to employees and dependents, alongside mental-health resources like Headspace. Employer-verified plan listings confirm active U.S. medical coverage.
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Leave & Time Off Breadth — Flexible vacation (unlimited PTO) is advertised in the U.S., while the U.K. page specifies five weeks of PTO, underscoring regional structure. A company-wide Quiet Week around year-end, paid holidays, and sick time are also referenced in benefits materials.
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Parental & Family Support — Paid parental leave is clearly defined at 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Family medical leave and related supports are also noted.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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