Top Operations Jobs

Lead and unify Navan and Reed & Mackay global event-air operations across online and offline channels. Define target operating model, own service quality and commercial performance, scale platform adoption, manage workforce planning, and partner with Product & Engineering to transform workflows and drive measurable operational improvements.

Lead program and operational initiatives for Specialty Travel & Events: scope projects, manage global technical rollouts, optimize workflows, audit and analyze data (SQL, BI, Snowflake, Tableau), influence cross-functional partners, and run iterative experiments to improve systems and processes.

Leads a team of business travel consultants, overseeing coaching, performance, service-level adherence, escalations, customer relationships, and process improvements. Manages operational metrics, conducts root cause analysis, supports hiring and onboarding, presents performance results to the customer’s Travel Manager, and fosters team engagement. Requires extensive contact-center leadership and travel-industry experience, knowledge of Sabre or Amadeus, CRM and contact-center technology familiarity, and flexibility for non-traditional shifts.

Provide business travel support through chat, calls, and email; manage air, rail, hotel, and car bookings; resolve urgent issues; guide users on self-service tools; meet service-level and performance metrics; maintain supplier and destination knowledge; follow policies and compliance standards; and provide feedback to internal product and engineering teams. Requires English fluency, rotating-shift availability, strong customer service, multitasking, and troubleshooting skills.

Support two senior executives by managing complex global calendars, prioritizing schedules, preparing meeting materials, handling inboxes, coordinating travel and expenses, planning events, tracking leadership action items, and improving operating processes. The role requires proactive executive partnership, cross-functional coordination, discretion, strong communication, and comfort working across international time zones in a fast-paced technology environment.

Provide out-of-hours business travel support through chat, phone, and email. Handle air, rail, hotel, and car bookings; assess urgent customer needs; resolve issues; guide users through Navan self-service tools; meet service-level and performance targets; maintain supplier and system knowledge; follow global policies; and share feedback with internal product and operations teams.

Leads Navan and Reed & Mackay’s global event-air operation across online and offline services. Owns strategy, operating model, service quality, commercial performance, workforce planning, technology transformation, and global service delivery. Unifies teams, processes, and technology while partnering with Product and Engineering to expand event-travel platform capabilities. Manages a distributed organization and drives performance, automation, profitability, talent development, and operational excellence.

The Mid-Market Expense Launch Manager will implement the Navan Expense solution, partner with teams, and drive product adoption in the Mid-Market segment.

The Mid-Market Expense Launch Manager will implement Navan Expense solutions, train Account Management, and partner cross-functionally for successful launches and client engagement.

Operate as the tactical controller of a 24/7 global travel operation, monitoring AI-driven alerts, executing exception-based levers to protect SLAs, managing portfolios and queues across channels, leading incident response during disruptions, and cross-training in forecasting and data tools to improve automation and continuity.