About the Role
The Business Operations team solves the Specialty Travel & Events team's most critical, emergent challenges across business, product, and operations. We are looking for a high-impact individual contributor to spearhead initiatives that drive business growth, process optimization, and system stability. You will also own the end-to-end management of critical enterprise tools.
Because BizOps operates without direct line-management authority, leadership here is built on relational equity, integrated thinking, and data-backed execution. You will tackle unstructured, ambiguous problems like a creative science experiment—verifying root-cause data, optimizing workflows, and ensuring structural readiness before rolling out core updates.
What You Will Do
- Scoping & Scaffolding: Lead deep project scoping early to uncover root causes, document risks, and lock down parameters before execution to prevent scope creep.
- Global Program Management: Drive multi-phased technical initiatives across international regions, establishing working groups and cross-functional alignment across teams.
- Workflow Optimization & Automation: Audit legacy operational processes, map current vs. ideal state workflows, and author clear documentation so systems run smoothly post-launch.
- Data Strategy & Storytelling: Query raw business data (via SQL, BI tools, and data warehouses) to diagnose operational bottlenecks, rigorously verify data integrity, and build compelling visual narratives for leadership.
- Cross-Functional Influence: Build trusted partnerships across teams, navigating blockages with empathy to drive alignment across competing priorities without direct authority.
- Iterative Systems Innovation: Run controlled experiments against baselines to build repeatable execution patterns, maintaining radical transparency around both wins and operational failures.
What We’re Looking For
- Experience: 5+ years in business operations, program management, or technical project management within a fast-paced tech company.
- Analytical & Technical Rigor: High data literacy with hands-on experience interrogating data sets, tracking data lineage, and utilizing BI tools or modern data warehouses (e.g., Snowflake, Tableau).
- BizOps Mindset: A proactive problem-solver who defaults to clear ownership, definitive timelines, and thorough documentation over passive observation.
- Matrix Diplomat: Proven ability to spot cross-functional friction, build cross-team trust, and unblock operational drag.
- Education: BA/BS degree or equivalent practical experience
- Proven track record of driving change management alongside complex technical implementations would be a bonus.
- Ideally a background in Product Operations or Business Systems in high-growth environments.
Skills Required
- 5+ years in business operations, program management, or technical project management within a fast-paced tech company
- High data literacy with hands-on experience querying data sets (SQL), tracking data lineage, and verifying data integrity
- Experience using BI tools and modern data warehouses (e.g., Snowflake, Tableau)
- Proactive BizOps mindset: ownership, definitive timelines, and thorough documentation
- Proven ability to build cross-team trust and unblock cross-functional friction
- BA/BS degree or equivalent practical experience
- Proven track record driving change management alongside complex technical implementations
- Background in Product Operations or Business Systems in high-growth environments
What the Team is Saying
Navan Compensation & Benefits Highlights
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Healthcare Strength — Employer-sponsored medical, dental, and vision coverage extend to employees and dependents, alongside mental-health resources like Headspace. Employer-verified plan listings confirm active U.S. medical coverage.
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Leave & Time Off Breadth — Flexible vacation (unlimited PTO) is advertised in the U.S., while the U.K. page specifies five weeks of PTO, underscoring regional structure. A company-wide Quiet Week around year-end, paid holidays, and sick time are also referenced in benefits materials.
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Parental & Family Support — Paid parental leave is clearly defined at 16 weeks for the birthing parent and 10 weeks for the non-birthing parent. Family medical leave and related supports are also noted.
Navan Insights
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
Gallery
Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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