Top Operations Jobs

Configure and maintain hotel rate access codes and chain data in GDS and Navan. Load negotiated rates, perform QA, troubleshoot rate/display issues, manage JIRA cases, collaborate with partners and product/engineering, and support broader hotel operations.

Lead regional Events and Event Travel operations across APAC, manage complex event programmes and group travel logistics, oversee teams, client escalation, supplier relationships, budgeting, and process standardisation to drive operational excellence and commercial performance.

Provide high-velocity executive support to the CMO and marketing team: manage complex calendars and inboxes, prepare meeting briefs, own planning and execution of offsites/events, coordinate vendors, route contracts and invoices, manage marketing swag/inventory and shipments, and drive team culture and logistics. Act as a proactive, tech-forward partner ensuring flawless execution and timely travel coordination between Bay Area offices and events.

Provide best-in-class travel support via chat, phone, and email; manage hotel/flight/car/rail bookings; use Sabre/Amadeus GDS for ticketing, reissues, cancellations, EMD/MCO issuance and PNR management; maintain supplier and compliance knowledge; meet SLA and performance metrics; support self-service and give feedback to product and operations teams.

The Mid-Market Expense Launch Manager will implement the Navan Expense solution, partner with teams, and drive product adoption in the Mid-Market segment.

The Mid-Market Expense Launch Manager will implement Navan Expense solutions, train Account Management, and partner cross-functionally for successful launches and client engagement.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Provide onsite and remote IT support for NYC and global users including desktop hardware/software troubleshooting, device provisioning and maintenance, SaaS administration, account management, network/VPN support, A/V and event support, onboarding/offboarding, documentation, and participation in on-call rotation.

Lead analysis and automation across flight fulfillment to reduce errors and revenue leakage. Identify automation opportunities, translate operational bottlenecks into technical requirements, investigate recurring ticketing and refund issues, and document SOPs and training to scale operational capabilities.

Lead and develop a team of Business Travel Consultants, manage operational performance (ACD, SLAs), handle escalations, maintain customer relationships, implement process improvements, and support hiring/onboarding to ensure exceptional travel service delivery.