Top Operations Jobs

Provides high-touch business travel consulting and reservation services across air, rail, car rental, hotel, ferry, black car, and charter bookings. Manages client portfolios, applies travel policies, identifies savings, supports online and offline booking tools, maintains service-level agreements, and builds lasting client relationships. The role requires strong business travel knowledge, GDS expertise, exceptional communication, attention to detail, and proficiency with Navan and R&M technology.

Supports Account Management leadership through revenue operations strategy, planning, analytics, reporting, process improvement, incentive tracking, and systems administration. Builds analytical models, maintains performance reporting, identifies trends and optimization opportunities, and delivers data-informed recommendations. Partners cross-functionally with Analytics, Marketing, Finance, and other GTM teams while using Salesforce and Gong to improve productivity, data quality, and reporting accuracy.

Provide travel support through chat, phone, and email for air, rail, hotel, and car bookings. Resolve customer issues, meet service-level expectations, support self-service platform use, maintain supplier and destination knowledge, follow travel and compliance procedures, and provide feedback to internal product and operations teams. The role requires GDS expertise, customer service experience, flexibility for nontraditional shifts, and strong communication and problem-solving skills.

Lead and develop a team of Business Travel Consultants, manage operational performance (ACD, SLAs), handle escalations, maintain customer relationships, implement process improvements, and support hiring/onboarding to ensure exceptional travel service delivery.

Lead high-impact strategic operational initiatives end-to-end for Specialty Travel & Events. Diagnose complex system-level bottlenecks, design scalable cross-functional processes, analyze data (Excel/SQL) to inform executive recommendations, manage change and execution, and align teams to unblock technical and operational roadblocks to drive growth and stability.

Lead global Event Travel operations, unify Navan and Reed & Mackay teams, define operating model, drive service quality and commercial performance, partner with Product & Engineering to build event-travel platform capabilities, and manage workforce planning, transformation, and metrics to scale high-touch and platform-enabled group-air services.

Lead global event-air operations, unify Navan and Reed & Mackay teams, define target operating model, partner with Product and Engineering to migrate offline workflows to Navan platform, drive service quality, commercial performance, workforce planning, and continuous performance improvement.

Lead Navan and Reed & Mackay global event-air operations, unify teams and tech stacks, define operating model, drive service quality, commercial performance, workforce planning, and partner with Product & Engineering to scale event-travel platform and high-touch group-air services.

Lead global event travel operations, unify teams and tech stacks, define operating model, own service quality and commercial performance, partner with Product & Engineering to scale platform-enabled and high-touch group-air services, and drive operational transformation and workforce development.

Lead Navan's global event-air operations combining online platform and high-touch group-air services. Own strategy, operating model, service quality, commercial performance, workforce planning, and product partnerships to unify teams, scale technology-enabled workflows, and improve operational metrics and client delivery.