Top Operations Jobs

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Lead a distributed consumer servicing organization (150–200 agents) across phone, email, chat and data channels. Own operational KPIs, compliance, workforce planning, vendor ROI, and technology transformation (Salesforce, global disputes/service platforms, automation). Drive process optimization, performance, and cross-functional stakeholder alignment.

Provide high-touch executive support to the EVP/CMO: manage complex global calendars, heavy domestic and international travel logistics, prepare executive presentations and briefings, handle confidential information, manage expenses and vendor payments, coordinate leadership meetings and events, track action items, and mentor junior administrative staff while partnering cross-functionally across Finance, Legal, IT, and Communications.

Handle high-touch consumer escalations and investigations, liaise with internal and external stakeholders, maintain reporting and ticketing, support onboarding and training, ensure regulatory compliance and privacy (PIPEDA), and recommend process improvements to resolve complex consumer cases.

Support and resolve high-touch consumer escalations and litigation-related inquiries. Conduct fact-finding, research, and documentation; liaise with internal teams and external agencies; manage case reporting, ticketing, customer communications, onboarding, fraud investigations, and business continuity activities. Maintain training materials, ensure compliance with privacy and consumer reporting rules, and train/onboard team members to meet service-level and quality goals.

Execute end-to-end client onboarding, due diligence, KYC, sanctions screening and risk assessments to verify business legitimacy, ensure regulatory compliance, manage credential approvals, and collaborate with Sales, Compliance, Legal, Risk and Operations to meet SLAs and maintain audit-ready documentation.

Support batch processing operations to ensure timely delivery of bureau services: process and clean input data, run portfolio and proof-of-concept reviews, assist UAT and billing reconciliations, communicate results to stakeholders, and contribute to project milestones and ad hoc operational requests.

The Back Office Operations Representative handles email responses, identity verification, consumer disclosures, and dispute resolution while maintaining knowledge of T&E products and processes.

Manage, maintain, and optimize Linux servers/VMs (Debian/Ubuntu); automate configuration and tasks with Puppet; monitor performance; apply patches; troubleshoot hardware/software; manage backups and disaster recovery; support networking and databases; enforce security/compliance; participate in on-call rotation.

The Audience Activation Specialist manages audience delivery across advertising platforms, troubleshooting issues, monitoring pipelines, and optimizing workflows to ensure reliable audience activation.