Top Operations Jobs

Provide L0/L1 application and infrastructure support across APAC on a 24x7 shift roster. Monitor system health and alerts, manage customer communication, support deployments and maintenance, participate in DR/BCP drills, document procedures, and recommend process improvements.

Provide executive-level administrative support to Credit Risk Solutions leadership: manage complex global calendars and meetings, coordinate events and off-site logistics, support multiple concurrent projects, act as liaison across stakeholders and time zones, anticipate executive needs, prepare materials, handle confidential information, and maintain documentation using Microsoft Office and SharePoint.

The VP of Commercial Operations leads strategy and execution to enhance revenue growth through operational excellence, cross-functional partnerships, and global service standardization.

Support the Customer Experience team by auditing commercial compliance, consolidating sales performance data, communicating feedback to sales agents, recommending improvements to customer interactions, and assisting risk identification and process compliance. Requires basic-intermediate Excel skills, strong communication and listening, full-time availability, and willingness to learn planning and organization of customer experience operations.

Lead and coordinate a bilingual (Spanish/English) call center team, manage complex escalations, oversee daily operations and staffing, monitor KPIs (AHT, QA, adherence), deliver coaching and development, support hiring and training, and drive process improvements to ensure high-quality customer outcomes.

Provide high-volume customer and carrier support for telecom products (caller ID, LNP, routing). Manage porting orders, tickets, SLA adherence, escalate complex issues, liaise with engineering, analyze KPIs, and support 24/7 operations.

Lead a distributed consumer servicing organization (150–200 agents) across phone, email, chat and data channels. Own operational KPIs, compliance, workforce planning, vendor ROI, and technology transformation (Salesforce, global disputes/service platforms, automation). Drive process optimization, performance, and cross-functional stakeholder alignment.

Provide high-touch executive support to the EVP/CMO: manage complex global calendars, heavy domestic and international travel logistics, prepare executive presentations and briefings, handle confidential information, manage expenses and vendor payments, coordinate leadership meetings and events, track action items, and mentor junior administrative staff while partnering cross-functionally across Finance, Legal, IT, and Communications.

Handle high-touch consumer escalations and investigations, liaise with internal and external stakeholders, maintain reporting and ticketing, support onboarding and training, ensure regulatory compliance and privacy (PIPEDA), and recommend process improvements to resolve complex consumer cases.

Support and resolve high-touch consumer escalations and litigation-related inquiries. Conduct fact-finding, research, and documentation; liaise with internal teams and external agencies; manage case reporting, ticketing, customer communications, onboarding, fraud investigations, and business continuity activities. Maintain training materials, ensure compliance with privacy and consumer reporting rules, and train/onboard team members to meet service-level and quality goals.