Top Operations Jobs

Lead and manage end-to-end Service of Process operations, ensuring compliance, SLA adherence, and high accuracy. Drive process improvements, KPI monitoring, MIS reporting, stakeholder collaboration, and team development. Handle escalations, cross-jurisdictional coordination, and operational governance while maintaining productivity and service quality.

Provide Tier 2 application support and functional configuration for Laserfiche and iManage. Troubleshoot incidents, maintain SLAs and documentation, deliver training, manage RBAC and metadata schemas, support upgrades/releases, assist audits, and collaborate with technical teams and vendors to improve platform reliability and user adoption.

Tier 2 application support specialist for ViewPoint (Quantios). Provide deep expertise in ViewPoint security, configuration, data structures, reporting, and advanced Microsoft SQL Server (queries, performance, SSIS). Resolve complex incidents, perform controlled bulk data updates, support releases and vendor escalations, produce reports, and ensure governance, audit compliance, and operational stability in a regulated financial services environment.

Provide Tier 2 support and escalation for ViewPoint (Quantios), troubleshoot configuration, permissions, workflows, and UX issues, manage incidents to resolution, configure and document application settings, support upgrades and vendor releases, administer RBAC and access reviews, deliver training, and liaise with vendor support while advising business users and participating in root cause analysis.

Provide B2B customer service and process client orders across multiple systems; review and file legal documents; maintain customer records and portfolios; manage projects and communicate progress with internal teams while ensuring accuracy and timely delivery.

Review, prepare, scan, index, and electronically file legal documents. Complete data entry of customer information, resolve documentation and customer issues, and provide excellent internal and external customer service while navigating multiple systems.

Tier 2 Systems Engineer providing escalation support for business-critical GFS applications: investigate and resolve complex incidents, perform root cause analysis, participate in major incident bridges, monitor application health, support releases and changes, create runbooks and documentation, collaborate with infrastructure and business stakeholders, and drive automation and reliability improvements in a regulated financial environment.

Provide onsite and remote IT support to internal and external users, handle high-volume service desk tickets, troubleshoot Microsoft OS/Office/Exchange/AD and network/infra issues, track KPIs and SLAs, participate in on-call rotational shifts, produce documentation, and ensure compliance with ITIL and security policies.

Process and review legal documents, perform data entry, fulfill customer orders across jurisdictions, electronically file and retrieve documents, resolve customer inquiries, and provide timely, professional B2B customer service while navigating multiple systems.

Process and review legal documents, complete customer data entry and order fulfillment, perform electronic filing/retrieval, research documentation, resolve customer issues, and provide timely, accurate customer service.