Key Responsibilities:
- Provide Tier 2 support for ViewPoint, resolving functional and configuration‑related incidents escalated from Tier 1
- Act as a key escalation point for complex ViewPoint functionality issues
- Troubleshoot issues related to configuration, permissions, workflows, and user experience
- Manage incidents through to resolution, ensuring clear communication with stakeholders
- Maintain a deep understanding of ViewPoint functionality, modules, workflows, and business use cases
- Advise business users on best practices for using ViewPoint effectively
- Translate business requirements into appropriate application configuration and usage patterns
- Support functional testing and validation during changes, upgrades, and new feature adoption
- Configure and maintain ViewPoint settings in line with business and operational requirements
- Assess configuration changes for risk, impact, and alignment with support standards
- Ensure configuration is documented, repeatable, and supportable
- Support vendor releases and upgrades by validating configuration compatibility
- Administer and maintain ViewPoint RBAC, ensuring appropriate access aligned to job roles
- Assist with access reviews, audits, and compliance activities
- Troubleshoot permission‑related issues and segregation‑of‑duties concerns
- Create and maintain application documentation, including, user manuals, functional walkthroughs, configuration and support documentation.
- Develop and deliver ViewPoint training for business users and support teams
- Act as a subject‑matter resource for functional questions and usage guidance
- Participate in major incidents involving ViewPoint, providing functional leadership
- Support root cause analysis for recurring functional or configuration issues
- Liaise with Quantios vendor support to raise functional defects, clarify expected behavior, and track resolutions
Required Skills & Experience:
Strong hands‑on experience supporting ViewPoint (Quantios) in a production environment
- Deep understanding of:
- ViewPoint functionality and workflows
- Application configuration options
- Role‑based access control (RBAC)
- User experience and reporting from a functional perspective
- Ability to explain complex functionality clearly to non‑technical users
- Typically 5+ years of experience in application support
- Proven experience operating in a Tier 2 application support role
- Experience supporting financial services or regulated business applications is strongly preferred
- Strong stakeholder engagement and communication skills
- Ability to balance operational support with enablement and improvement activities
- High attention to detail and documentation quality
- Confident trainer and knowledge‑sharer with a service‑oriented mindset
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
- ITIL Foundation or higher
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
Skills Required
- Hands-on experience supporting ViewPoint (Quantios) in a production environment
- Deep understanding of ViewPoint functionality and workflows
- Experience with application configuration options
- Experience administering Role-Based Access Control (RBAC)
- Understanding of user experience and reporting from a functional perspective
- Ability to explain complex functionality clearly to non-technical users
- Typically 5+ years of experience in application support
- Proven experience operating in a Tier 2 application support role
- Experience supporting financial services or regulated business applications
- Strong stakeholder engagement and communication skills
- Ability to balance operational support with enablement and improvement activities
- High attention to detail and documentation quality
- Experience delivering training and knowledge transfer
- Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience
- ITIL Foundation certification or higher
What the Team is Saying
What We Do
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.
Why Work With Us
CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.
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