Supports enterprise applications, technical environments, and data integrations for Corporate Development, joint ventures, and alliances. Responsibilities include requirements gathering, systems analysis, incident troubleshooting, infrastructure and data-flow documentation, integration management, testing, deployment support, data-quality monitoring, and stakeholder communication. The role coordinates with internal IT teams, vendors, and external partners to improve application reliability, governance, security, and operational processes.

Leads GM’s Independent Aftermarket Powertrain and Fleet channel operations, translating strategy into operating plans, forecasts, commercial programs, field enablement, and measurable outcomes. Oversees multidisciplinary teams and cross-functional partners across sales, marketing, finance, supply chain, technology, and customer care. Owns channel scorecards, business reviews, program economics, incentives, controls, forecasting, resource allocation, and operational improvements while developing talent and resolving customer, dealer, distributor, and profitability issues.

Manages warranty process support across dealerships in the Phoenix territory. Advises dealer leadership, reviews warranty data and job cards, evaluates service processes, resolves warranty escalations up to $50,000, delivers training, supports recalls and field actions, and develops improvement plans. The role partners with regional and corporate teams to improve warranty administration, compliance, consistency, and dealership performance, while traveling up to 75% and presenting recommendations to senior leadership.