Top Customer Success Jobs

As an Enterprise Sales Engineer, you'll provide technical support during sales processes, deliver presentations to clients, and engage with customers to ensure successful technical evaluations and product integration.

Provide multi-channel technical support for Datadog Premier customers, reproduce and troubleshoot issues across integrations, educate users, run health checks, create documentation, participate in demos and calls, and escalate complex issues while working in a hybrid office schedule.

As a Technical Account Manager 2, you'll act as a trusted advisor for enterprise accounts, ensure product adoption, and deliver technical insights while collaborating to improve customer success with Datadog's platform.

As a Manager for the Implementation Services team, you'll guide Service Architects in delivering high-quality Datadog implementations and build relationships to enhance customer satisfaction and program effectiveness.

Lead the DDFS program by combining technical sales engineering and ecosystem growth to attract startups, manage projects, and enhance customer onboarding.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

As a Customer Success Manager, you will foster relationships with customers, advocating for their needs while promoting product adoption and growth opportunities. Responsibilities include managing account transitions, advising customers on best practices, and collaborating with internal teams to ensure satisfaction.

Manage and lead a team of Technical Account Managers, supporting customer success and growth in EMEA. Provide technical guidance and thought leadership while collaborating with various teams to enhance services.

Lead and resolve billing, usage metering, and cloud cost escalations by diagnosing metering discrepancies, usage spikes, billing anomalies, and quota enforcement. Collaborate with Product, Engineering, and Finance to escalate bugs and improve visibility; create tooling, playbooks, and training to enable global teams; communicate cost impact to stakeholders and surface customer feedback to influence product roadmap.

Manage and mentor a team of Support Engineers handling customer requests, reproducing and troubleshooting issues across integrations, triaging queues and escalations, assisting incident response, overseeing onboarding and demo training, dispatching requests on a rotation, and building documentation and knowledge base articles.