Top Customer Success Jobs

Deliver customer-facing implementation, enablement, and optimization of the ThousandEyes platform. Plan and execute deployments, configure monitoring, document solutions, train users, and provide best-practice recommendations.

Serve as primary technical advocate for enterprise accounts, analyze network performance data, troubleshoot SaaS and cloud-native issues, lead technical health checks and business reviews, and drive platform adoption and retention through cross-functional collaboration.

Serve as primary technical advocate for enterprise accounts, analyze network performance data, provide actionable insights, drive platform adoption, lead technical health checks and business reviews, and coordinate across Engineering, Sales, Product, and Customer Success to ensure customer retention and value realization.

Provide proactive, named technical support for premium FedRAMP accounts: troubleshoot and escalate incidents, optimize customer systems, manage escalations and projects, engage cross-functionally with sales and engineering, and deliver excellent customer experience while maintaining FedRAMP compliance.