The Global Scale Specialist will focus on customer adoption and success, ensuring implementation, enabling customer engagement, managing escalations, and driving renewals through strategic relationship building and reporting on customer health.

The Scale Customer Success Leader for EMEA will lead a team of Customer Success Scale Specialists, driving adoption and ensuring long-term value realization for ThousandEyes customers. Responsibilities include managing team performance, partnering with sales for retention, mastering the product value proposition, and overseeing conflict resolution and executive updates.