Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Serve as primary technical advocate for enterprise accounts, analyze network performance data, provide actionable insights, drive platform adoption, lead technical health checks and business reviews, and coordinate across Engineering, Sales, Product, and Customer Success to ensure customer retention and value realization.
Summary Generated by Built In
Meet the Team
The ThousandEyes Technical Account Manager (TAM) team serves as the strategic bridge between our cutting-edge network intelligence platform and our customers' most critical digital initiatives. We function as trusted advisors, proactively guiding global enterprises through complex technical landscapes to ensure they derive maximum value from our solutions. Our team thrives on a culture of collaborative problem-solving, where curiosity is celebrated and deep technical expertise is shared freely across the group. We are incredibly excited to welcome a new member who is passionate about delivering exceptional customer outcomes and thrives in an environment that values innovation and high-touch partnership.
Your Impact
As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption. You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities. By partnering with Engineering, Sales, product, and Customer Success teams, you will lead periodic business reviews and technical health check-ins to ensure our solutions align with evolving infrastructure goals and drive measurable value realization. Your work directly impacts customer retention and satisfaction, positioning you as a vital pillar in the continued growth and market influence of ThousandEyes.
Minimum Qualifications
Preferred Qualifications
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
The ThousandEyes Technical Account Manager (TAM) team serves as the strategic bridge between our cutting-edge network intelligence platform and our customers' most critical digital initiatives. We function as trusted advisors, proactively guiding global enterprises through complex technical landscapes to ensure they derive maximum value from our solutions. Our team thrives on a culture of collaborative problem-solving, where curiosity is celebrated and deep technical expertise is shared freely across the group. We are incredibly excited to welcome a new member who is passionate about delivering exceptional customer outcomes and thrives in an environment that values innovation and high-touch partnership.
Your Impact
As a ThousandEyes Technical Account Manager, you will serve as the primary advocate for your assigned accounts, orchestrating technical success and driving long-term platform adoption. You will analyze complex network performance data to provide actionable insights, transforming technical roadblocks into strategic business opportunities. By partnering with Engineering, Sales, product, and Customer Success teams, you will lead periodic business reviews and technical health check-ins to ensure our solutions align with evolving infrastructure goals and drive measurable value realization. Your work directly impacts customer retention and satisfaction, positioning you as a vital pillar in the continued growth and market influence of ThousandEyes.
Minimum Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 5+ years of experience in a customer-facing technical role, such as Technical Account Management, Solutions Engineering, or Professional Services.
- Demonstrated expertise in networking protocols, including TCP/IP, BGP, DNS, and HTTP/HTTPS.
- Proficiency in troubleshooting Software as a Service (SaaS) applications and cloud-native architecture.
- Experience managing a portfolio of enterprise-level accounts with a focus on technical delivery and adoption.
Preferred Qualifications
- Exceptional communication skills with the ability to translate complex technical concepts for executive-level stakeholders.
- Proven ability to thrive in a fast-paced, cross-functional environment while managing multiple high-priority projects simultaneously.
- Strong analytical mindset with a passion for data-driven storytelling and proactive problem-solving.
- Demonstrated leadership qualities and the ability to influence internal product roadmaps based on customer feedback.
- A proactive, growth-oriented attitude that prioritizes continuous learning and team collaboration.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent practical experience
- 5+ years of experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, or Professional Services
- Demonstrated expertise in networking protocols including TCP/IP, BGP, DNS, and HTTP/HTTPS
- Proficiency in troubleshooting SaaS applications and cloud-native architecture
- Experience managing a portfolio of enterprise-level accounts with focus on technical delivery and adoption
- Exceptional communication skills with ability to translate complex technical concepts for executive-level stakeholders
- Proven ability to manage multiple high-priority projects in a fast-paced, cross-functional environment
- Strong analytical mindset with passion for data-driven storytelling and proactive problem-solving
- Demonstrated leadership and ability to influence product roadmaps based on customer feedback
- Proactive, growth-oriented attitude prioritizing continuous learning and team collaboration
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage alongside mental-health resources (EAP), with on-site or virtual health centers and wellness programs available. This breadth indicates strong attention to whole-person wellbeing across U.S. and global contexts.
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Leave & Time Off Breadth — Time off extends beyond standard PTO with a paid birthday, companywide “Days for Me,” an end‑of‑year shutdown, voting leave, and 10 paid volunteer days. These programs provide structured opportunities for rest, personal needs, and community engagement.
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Parental & Family Support — Support spans global parental leave for primary caregivers, caregiving concierge services, mothers’ rooms, and select on‑site children’s learning centers. Family‑building coverage consolidates fertility, preservation, adoption, and surrogacy services under a combined lifetime maximum.
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
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Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
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