Serve as primary relationship owner for a portfolio of residential client accounts. Analyze performance and KPIs, resolve client issues, coordinate cross-functional teams, monitor projects (rehabs/turns/maintenance), recommend solutions, support contract and pricing discussions, and drive account growth and operational improvements.

Build and manage sustainable client relationships, assess customer needs, resolve escalated issues, develop account strategies, conduct quarterly business reviews, monitor customer performance, coordinate with Operations and vendors, and support exceptional customer experiences. The role also contributes to strategic planning, client presentations, field support, and ad hoc projects, with travel of up to 20%.

Lead strategic account management for commercial property clients: identify growth and upsell opportunities, ensure client retention and satisfaction, coordinate cross-functional teams, monitor KPIs and budgets, and drive revenue growth while managing escalations and project delivery.