What You'll Do:
Uncover and understand client objectives, challenges and needs by performing regular client needs assessments
Leverage internal resources to enhance the customer experience
Establish and grow senior relationships with assigned customers
Prevent and/or resolve escalated client issues
Demonstrate thought leadership with customer by developing and presenting client industry/market research findings, trends, benchmarking and other pertinent information
Develop a quarterly plan to translate customer objectives into an overarching strategy
Actively participate in long range strategic planning for customer
May contribute to senior level client meetings and attends regular client status meetings as appropriate
Establish and maintain a management framework/process that allows for visibility into company performance on assigned customers
Manage relationships both proactively and reactively
Maintain a consistent focus on delivering exceptional customer experiences
Handle escalated issues with Vendors and escalate to senior team members on a timely basis as appropriate.
Model and promote exemplary customer engagement practices
Understand business concepts and uses strategic processes to make good business decisions
Meet with Operations team on a regular basis to ensure program is on track towards achieving customer goals
Produce and present quarterly business reviews as needed
Provide field team support as needed
Foster a positive team environment
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Travel expected up to 20%
What You'll Need:
Bachelor’s degree
6+ years business experience including 4+ years building and/or managing accounts/stores/regions, particularly within the retail industry
Professional, relevant examples of solving tough customer issues
Proficient in Microsoft Office Suite, including strong Excel skills
Multi-unit management experience
Experience in a trade
Experience in facilities industry
Skills Required
- Bachelor's degree
- 6+ years of business experience, including 4+ years building or managing accounts, stores, or regions, particularly within the retail industry
- Professional, relevant examples of solving difficult customer issues
- Proficiency in Microsoft Office Suite, including strong Excel skills
- Multi-unit management experience
- Experience in a trade
- Experience in the facilities industry
What the Team is Saying
.jpg)
.jpg)
Lessen LLC Compensation & Benefits Highlights
-
Healthcare Strength — Medical, dental, and vision coverage are paired with an employee assistance program offering on‑demand counseling, plus wellness programming/classes. Disability and life insurance are also included as part of the core package.
-
Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid parental leave, family medical leave, and volunteer time are part of the offering. These options point to broad time‑away support across categories.
-
Retirement Support — A 401(k) with company match is available as part of the financial benefits. Pre‑tax savings options and related financial protections round out the package.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
Gallery
Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
