Top Customer Success Jobs

Provide advanced technical support and architecture guidance for large MongoDB customers across performance, recovery, security, and scalability. Advocate customer needs to product teams, develop diagnostic and tooling solutions, and contribute to internal performance and benchmarking projects.

Lead strategic customer relationships for MongoDB Atlas customers, owning technical success plans, mitigating risks, driving adoption and revenue, coordinating cross-functional teams, delivering executive reviews, and building Customer Success processes and enablement.

Manage a portfolio of enterprise customers as a trusted advisor to drive retention, revenue realization, and advocacy. Proactively assess deployment health, run business reviews, create success plans, coordinate internal teams, and surface customer insights to influence product and expansion opportunities.

Provide expert, customer-facing technical support for MongoDB ecosystems (server, drivers, cloud, infrastructure). Diagnose and resolve architecture, performance, recovery, security, and scalability issues; build support tools; mentor new hires; liaise with product and engineering on customer needs.

Lead strategic customer relationships for Enterprise (G2000) accounts, driving retention, revenue realization, and advocacy. Advise on complex technical deployments, run business reviews, develop account strategies, mentor peers, coordinate cross-functional resources, influence product roadmap, and ensure measurable customer outcomes.

Engagement Managers at MongoDB drive Professional Services sales, manage project scoping, and collaborate with teams to ensure customer success.

Lead strategic customer engagements for enterprise MongoDB users, owning account health, technical guidance, risk mitigation, growth planning, and cross-functional coordination. Run executive reviews, drive consumption and retention, document interactions in Gainsight/Salesforce, advise product teams, and help build Customer Success processes and enablement.

Lead regional teams of MongoDB core and cloud support engineers to resolve performance and cloud-related issues, advise on architecture and data distribution, drive operational improvements and KPIs, mentor technical talent, manage escalations, collaborate globally on follow-the-sun support, and build strong relationships with key accounts to expand MongoDB usage.

Provide expert technical support for MongoDB customers: troubleshoot architecture, performance, recovery, security and scale issues; collaborate with product teams; develop internal diagnostic tools; mentor new hires and learn new MongoDB product lines.

Provide expert technical support to large MongoDB customers, diagnosing and resolving architecture, performance, recovery, and security issues across MongoDB server, drivers, Atlas, and Cloud Manager. Advocate for customers with product teams and contribute to internal tooling and automation projects.