Top Customer Success Jobs

Serve as primary technical contact for strategic accounts, drive account health programs, own escalations and root-cause analysis, build SQL queries to find issues, coordinate with Product and Engineering for fixes, mentor support engineers, and participate in on-call rotations to ensure a premium customer experience.

Manage a book of existing customers in Mexico to drive adoption, retention, renewals, and expansion. Deliver training, best practices, and Tier 2 support; coordinate handoffs with sales and implementation teams and maintain high customer satisfaction.

The Installation Strategist collaborates with Sales and Customer Success teams to craft and implement customer-specific telematics solutions, ensuring smooth change management and effective delivery during pre-sales engagements.

Lead Tier 2/Tier 3 Technical Support Engineering teams, focusing on performance, systems, and partnerships across customer segments and functions to improve support outcomes at scale.

The Technical Support Engineer will provide proactive technical support, manage customer relationships, troubleshoot issues, and coordinate with cross-functional teams to ensure excellent service and problem resolution.

As a Technical Support Specialist, you will provide bilingual support in Spanish and English, analyze customer service issues, and evaluate support systems to improve efficiency.

The Technical Account Manager will manage customer accounts, provide technical support, resolve issues, and collaborate with engineering and product teams to enhance customer satisfaction and product performance.