Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
The Implementation Consultant will own end-to-end onboarding for lower-segment accounts, ensuring rapid, repeatable deployments that drive time-to-value and product adoption.
Based in Mexico, this role supports a portfolio of SMB, CMRL and MM customers, delivering standardized implementation plans, training, and configuration guidance remotely.
You’ll partner closely with Support, Sales, and Customer Success to reduce deployment friction, improve activation rates, and ensure customers achieve measurable outcomes aligned to Motive’s best practices.
Success in this role is measured by on-time go-lives, activation and adoption KPIs, implementation CSAT, and handoff quality to post-implementation teams.
- Own a structured onboarding journey for lower-segment accounts, including discovery, configuration, training, and go-live confirmation.
- Deliver Spanish-language enablement (live sessions and recorded modules) covering product setup, workflows, and troubleshooting.
- Configure standard integrations and features (e.g., user roles, device provisioning, alerting, reporting templates) using repeatable playbooks.
- Proactively manage timelines, risks, and dependencies; escalate blockers and drive clear resolution paths.
- Track and report implementation KPIs (milestone completion, activation, user engagement) and document project artifacts for handoff.
- Run multi-customer cohorts when appropriate to increase throughput while maintaining quality and customer satisfaction.
- Collaborate with Sales and Customer Success to align scope, set expectations, and ensure smooth transitions post go-live.
- Capture customer feedback to inform product improvements and refine implementation playbooks for scale.
- Strong written and verbal communication; English proficiency required for internal collaboration.
- 2–4+ years in implementation, onboarding, or customer-facing delivery roles, preferably with SMB or high-volume segments.
- Experience executing standardized, remote implementations with clear timelines and measurable outcomes.
- Strong project management skills: planning, prioritization, stakeholder communication, and risk management.
- Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions.
- Customer-centric mindset with the ability to simplify complex concepts and drive adoption through practical training.
- Data-driven approach to track KPIs and continuously improve processes; comfortable working in CRM, ticketing, and documentation tools.
- Growth-oriented, organized, and resilient—thrives in fast-paced environments and context-switching across multiple accounts.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- Based in Mexico
- Authorized to receive and access U.S. Export Administration Regulations controlled products and technology
- Spanish language proficiency to deliver Spanish-language enablement
- English proficiency for internal collaboration
- 2-4+ years in implementation, onboarding, or customer-facing delivery roles
- Experience with SMB or high-volume segments
- Experience executing standardized, remote implementations with measurable outcomes
- Strong project management skills: planning, prioritization, stakeholder communication, and risk management
- Technical aptitude to guide configuration, troubleshoot common issues, and translate customer needs into product solutions
- Experience working with CRM, ticketing, and documentation tools
- Data-driven approach to track KPIs and continuously improve processes
- Customer-centric mindset; ability to simplify complex concepts and drive adoption through practical training
- Ability to run multi-customer cohorts and manage high throughput while maintaining quality
- Growth-oriented, organized, resilient; thrives in fast-paced environments and context-switching
What the Team is Saying
Motive Compensation & Benefits Highlights
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Healthcare Strength — The package includes medical, dental, and vision coverage along with free mental‑health support through Lyra Health, indicating strong core healthcare provisions. Materials also reference life and disability insurance and tax‑advantaged accounts, reinforcing breadth in health-related support.
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Leave & Time Off Breadth — Generous or unlimited PTO, local holidays, sick leave, and enhanced parental leave are highlighted, pointing to wide coverage across time‑off categories. Employer pages and benefits listings consistently present time away from work as a standout element.
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Wellbeing & Lifestyle Benefits — A remote‑first, flexible work setup with a work‑from‑home stipend and optional in‑office perks (e.g., meals/snacks) supports day‑to‑day wellbeing. The presence of ERGs and development programs adds lifestyle and culture-oriented benefits beyond core insurance.
Motive Insights
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Motive Offices
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Employees work remotely.
