The Customer Success Manager at BlackLine partners with account managers to implement customer strategies involving process and technology for optimizing the financial close process. Responsibilities include facilitating customer training, process optimization, and digital transformation while leveraging BlackLine’s platform and expertise in finance and accounting.

The Senior Customer Success Manager at BlackLine delivers post-sales support to onboarded customers, enhancing their experience and optimizing adoption of the platform. They act as trusted advisors, providing coaching, conducting business reviews, and ensuring client satisfaction while mentoring new CSMs and aligning initiatives with customer goals.