Manage strategic commercial accounts by developing growth and upsell strategies, maintaining client relationships, driving retention, monitoring KPIs, resolving issues, and coordinating with Sales, Operations, Product, and Implementation teams. The role involves understanding client portfolios, ensuring projects meet budget and service expectations, gathering feedback, documenting account activity, and identifying opportunities to expand revenue. Travel is required up to 25% of the time.

Individual contributor responsible for growing and managing enterprise accounts across retail, financial services, and healthcare. Build integrated facilities solutions, engage C-level executives, maintain pipeline and forecast accuracy, support inside sales, and partner with customer success to expand national customer relationships and meet annual quota.