Leads sales operations in a core charitable gaming market, managing Business Development Representatives and Relationship Managers. Responsibilities include driving retention and new business, coaching teams, managing performance and KPIs, developing customer and vendor relationships, hiring and onboarding staff, presenting products, resolving escalated issues, supporting compliance, and attending conferences and trade shows.

Manages B2B iGaming client accounts across the US, strengthening relationships, supporting product adoption, coordinating client requirements, and driving retention, upselling, revenue growth, and premium game placement. The role collaborates with product, marketing, and internal teams, conducts client reviews, analyzes performance data, negotiates commercial terms, and delivers revenue targets. It also supports client presentations, proposals, and coaching of new team members.