Top Remote Senior Level Customer Success Jobs in Portland, OR

The Director of Client Success will lead the client success strategy, manage onboarding and implementation, oversee client relationship management and retention, improve processes, and utilize data analysis to inform strategies and track client health in a healthcare technology startup.

The role involves managing and growing client relationships, implementing Fathom’s technology in health systems, overseeing client onboarding, and converting high-profile clients into advocates. This includes driving upsell initiatives and collecting client feedback to inform product development, alongside dynamic problem-solving in a fast-paced environment.

The Director of Customer Success will lead the Merchant Services team, focusing on strategic vision, retention, and growth. Responsibilities include building and mentoring a team, aligning initiatives with company objectives, driving revenue targets, and managing high-value accounts. This role emphasizes collaboration across departments to enhance customer experience and implement scalable processes for success.