Top Remote Senior Level Customer Success Jobs in Minneapolis, MN

The Senior Customer Success Manager will drive customer loyalty and implementation of Trellix solutions, consulting with customers at all levels. This role focuses on developing trusted relationships, managing customer success plans, overseeing onboarding, and ensuring satisfaction by promoting best practices and product usage. Key tasks include collaborating with sales for smooth transitions, handling escalations, and identifying risks to customer outcomes.

The Senior Customer Success Operations Manager will develop and manage processes to ensure efficient operations within Customer Success. Responsibilities include collaborating with leadership to design playbooks, improving processes, managing operational cadences, and supporting various initiatives. The role requires a high level of communication, problem-solving skills, and the ability to manage projects effectively.

The Customer Success Specialist is responsible for enhancing customer value from Elite's solutions through proactive engagement, education, and relationship management. Key responsibilities include driving product adoption, managing customer relationships, ensuring retention, delivering training sessions, and collaborating with internal teams to optimize service delivery and growth opportunities.